Consultant - Communication Training

KEY RESPONSIBILITIES
• Communication Skills: must be able to articulate and communicate your ideas accurately, appropriately, and
effectively.
• Writing Skills: must be able to draft and/ or edit/ improve and approve written content (including airport/inflight
announcements) Writing skills are critical for this profile.
• Flexibility: must be able to make yourself available at short notice based on the requirement of the business.
• People Skills: Engage team members and create healthy relationships with and among them to create a quality
learning and work environment
• Conduct periodic training needs analysis for voice skills across the organization
• Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements
across the organization
• Illustrate needle movement w.r.t trainee capability on communication skills post-training (via certification)
• Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service
Staff
• Conduct Pre-Hire training (as required) with an 80% batch conversion at the final round of interview
• Conduct Communication Training for the Flight Operations team (as required & planned with them)
• Ensuring the Company Manuals pertaining to voice training & announcements are updated
• Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff
• Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport
Operations
• Travel to deliver station-specific/ regulatory training (as well as audit/job shadowing - if necessary)
• Upskill & develop self on related professional skills
• Research and develop training visual aids, audio aids, and reviewing the efficacy of the current trends in learning
technology
• To facilitate (as required) communication training for new hires (IFS and AO&CS)
• To facilitate (as required) corporate training programs
• Will participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS

SKILLS AND KNOWLEDGE
Educational • MA(English)

Desired Experience

• Worked for a minimum of 4-6 years as a communication trainer
• Handled voice and accent training
• Strong understanding of grammar.

Skill Set Required • Good language skills