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Company preference -  Locomotor Disability

Job Location: Hyderabad / Those who are willing to relocate to Hyderabad.

Qualifications/Requirements:

• Must have completed 10+2 or Graduation in any discipline

Role Summary/Purpose:

To answer calls and to respond to general customer's inquiries,concerns and complaints. Arrange for services requested by the customer

Service calls from Customers based out of US 

Solve queries and concerns on the call 

Provide Customer with Product and Services information 

Follow up on Customers inquires and resolve 

Recognize, document and alert the Supervisor of trends in Customers calls 

Recommend Process Improvements 

Freshers / Experienced External Candidates can be considered 

Should have Customer Centric Attitude

Excellent English Language Communication Skills

Working Knowledge of Computers

Professional Phone etiquettes and ability to work with teams

Should be willing to work in rotational night shifts

Should be Open to Change

Company preference -  Locomotor Disability and Low Vision

Job Summary

Technical Trainee will translate functional requirements into system requirements while developing applications for First American, these are typically web based applications developed by adhering to coding standards and guidelines by following a continuous Build-Integrate-Test (Agile) approach. Technical Trainee will understand the software development lifecycle and has knowledge of the overall application development space combined with a basic understanding of the business and domain. Role will build basic code assigned modules and features using available stacks and knowledge of programming languages generally under supervision, will apply standard trouble shooting and debugging concepts to achieve speed and efficiency.

Competencies:

• Understands and meets stated needs & requirements of the stakeholders, brings contextual nuances in deliverables and work output to truly partner with all concerned stakeholders.
• Adapts to other cultures and unfamiliar situations, thinks on the feet & displays sense of urgency for completion of deliverables.
• Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work. Exhibits professionalism in conduct of work and respects others’ views.
• Displays excellent verbal and written communication skills and interpersonal skills required to interact with colleagues including customer, onshore counterpart, supervisors, team members, business analysts and business teams.

Technical Skills:

Sound under standing of any of the program languages preferably asp.net c#, SQL,

Basic knowledge on Web API, angular, cloud, software testing concepts and so on,

Educational Qualification and Experience:

Minimum of 15 years of formal education - Graduate / Post Graduate in Computer Science / Information Technology.
(Preferably from 2020/ 2021/22 batches)

Company preference -  Locomotor Disability

DEPARTMENT : Escrow Production Services EPS
JOB FAMILY : Operations
REPORTING TO: Team Lead / Team Manager

SECTION – 1 - Job Description

• Process Associate search through Title /Mortgage documents when a property is to be

bought or sold for mortgage process .

• Consultant search through documents, maps, and records of sales available from

Realtors, banks, or the offices of surveyors and government agencies.

• They make sure that a property is not in foreclosure and that there are no restrictions on

its use or disputes about its borders. Once they are convinced it can be sold, title

examiners recommend that their agency issue a clear title for the property, and the

proposed sale can then proceed.

SECTION – 2 - ROLE RESPONSIBILITIES

• Search real estate records, examine titles, or summarize pertinent legal or insurance

documents or details for a variety of purposes. May compile lists of mortgages, contracts,

and other instruments pertaining to titles by searching public and private records for law

firms, real estate agencies, or title insurance companies

• We’re looking for someone with a deep understanding of the rules and statutes

governing real property titles, conveyances and transactions.

SECTION – 2 - PERFORMANCE EXPECTATION

KPI-

• Quality management

• Communication & Co-ordination

• Completing the daily productivity tasks

SECTION – 3 - Competencies:

1. Ability to understand the basic nature of the domain and relating that to entire value

chain of mortgage and title insurance solutions, Time Share property, Claims Servicing

& Claims Prevention etc.

2. Should have basic knowledge of MS office (Word, Excel & Power-point) and good

typing skills( Minimum typing speed 18 to 25 Wpm with 95% Accuracy rate ) .

3. Should have basic knowledge of US Mortgage and Title Insurance Concepts .

4. Ability to use these tools to perform required search and collate information

5. Ability to Process Simple, Medium and High complexity tasks.

6. Maintain compliance to the Quality metrics.

7. Ability to display the culture of FTR (First Time Right) While processing orders

Technical Skills:

Educational Qualification and Experience:

Minimum of 15 years of formal education – Diploma/Graduate (Commerce/Art/Business

Administration)  (Preferably from 2020/ 2021/22 batches)

Professional work experience of 0 to 2 years.

Business Requirement:

• Regular Night Shifts (6 PM – 3AM /9 PM – 6 AM)
• CTC ranges 162,000 to 190,000/-LPA + Shift allowance + Incentives
• Permanent Work from home options is available.
• Should have good written and verbal Communication.
• Average typing skills.

Company preference -  Locomotor Disability

Job Location: Hyderabad / Those who are willing to relocate to Hyderabad.

Qualifications/Requirements:

• Must have completed 10+2 or Graduation in any discipline

Role Summary/Purpose:

Handle past due or charged off inbound calls

Set up payment as per guidelines, partner with our cardholders on their unique situations & address situations that arise

Handle inbound calls surrounding consumer past due or charged off credit card accounts

Answer customer questions regarding statements, payment inquiries, account status etc.

Schedule payments where applicable on customer accounts.

Assisting them with unique servicing scenarios including but not limited to handling disputes, complaints, inquires that require special handling such as Bankruptcy, Deceased, SCRA etc.

Handle special customer scenarios arising from year end mailing, special projects etc.

Adhere to established standards for productivity and quality

Adhere to established Compliance guidelines, including completion of all required Compliance training successfully and on-time

Overtime hours as needed

1 -2 year of customer service experience in a call center environment & atleast 6 Months experience in a collections 

Must be fluent in English 

Experience working in an environment where service levels are tracked

Job Purpose: Manage the Non voice customer service team

Qualification & experience:
• Mandatory: MBA (Any stream)

• 6+ years of experience in customer service management

Disability Type: Locomotor, Dwarfism, Low vision, and muscular dystrophy 

Job Purpose: Manage the Non voice customer service team

Qualification & experience:

• Mandatory: MBA (Any stream)

• 6+ years of experience in customer service management

Job Overview:
- This position is responsible for resolving escalated customer issues and closing emails/escalated calls that are received from customers and internal teams.
- Work on NPS feedback and create & track RCAs.

Job Description:
- This position is responsible for resolving escalated customer issues and answering inquiries that are received from internal teams.
- Manage feedback received through NPS tracking and coordinate with customers via calls or emails.
- Evaluate emails sent from frontline customer care team.
- Assist with creation of drafts for frontline customer care team members.
- Ensure 100% quality, Accuracy & TAT adherence. ?
- Coordinate with internal stake holders for resolution of customer complaints.

Desired Candidate Profile:
- Graduate with good English communication.
- Minimum experience of 4-5 years after graduation.
- Should have minimum 2 years of exposure in an HFC, NBFC or Bank
– Retail Assets division. - Should have handled a similar profile for at least 1 – 2 years.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement. 

Job Purpose This role requires the candidate to be able to source as well as sell down structured products (DA/ PTC)

Role
• Initiation of discussions with banks for Sale of portfolio

• Evaluating buy proposals for inorganic growth

• Maintaining relationships with arrangers and counterparties

• End to end preparation of proposals/ documentation for transaction

• End to end execution of transaction

• Supporting and coordinating with various stakeholders

• Monitoring credit/ pay-outs for purchased portfolios

Qualification & experience

CA / MBA

 3-5 years front end work experience (Preferable in DA/ PTC transactions)

Essential skills
1. Handled front end DA/PTC transactions

2. Has raised funds through DA/PTC in current role

3. Aware of various regulations related to the transactions

4. Good communication skill, multi-tasking skills and presentation skills

5. Ability to work in a challenging and unstructured / dynamic environment

6. Skilful in planning tasks and able to prioritize work and ability to work strategically

7. Good Collaboration with various functions

8. Buy side knowledge of the transactions an added advantage

Job Purpose: This role requires a dynamic candidate who can contribute to corporate legal activities at an NBFC.

Role: 

- Assist and Close Contracts

o Creation of standard drafts of various Service Agreements, MSAs, NDAs etc and periodic review of said standard drafts.

o Assist in review, negotiation and closure of all vendor contracts (IT, HR, Business, Collections, General Contracts etc)

o Assist in review, negotiation of leave & license agreements, Letter of Intent, Amenities agreement etc.

o Review, execution & maintenance of Non-Disclosure Agreements (NDAs)

o Conduct execution at central level.

- Assistance in Preparation of Customer Loan Documents

o Assist in preparing loan documents for the Company for new/existing products,

o Conduct a periodic review of loan documents,

o Create a process & adopt practises for maintenance of loan documents (document dictionary, version control, tracking changes etc)

o Assist in review of loan documents for co-lending transactions initiated by the Company,

o Maintain repository of the loan documents finalised for co-lending transactions,

o Create and maintain contract management for co-lending transaction activities,

o Keep abreast with regulatory amendments impacting loan documents.

- Assistance for Digital Activities

o Assist in drafting of Terms of Conditions (T

& Cs) for various digital initiatives taken by the Company

o Conduct periodic review of the existing T & Cs

o Maintain repository of the all the Digital T & Cs.

- Supporting work related to Intellectual Property

o Assist in filing of IP Trademark applications & tracking approval status

o Maintain IP database

- Assistance in Legal Advisory

o Conduct research on various topics (legal advisory) on need basis

o Conduct legal review of SOPs of new processes, business requirements on need basis

o Conduct a detailed review & analysis of the Privacy Act & adopt practices in

accordance with Act for the Company

o Create a Legal Standard Operating Process (SOP) for the legal team to

operate for its daily conduct of activities

o Keep abreast with regulatory amendments impacting Company

- Maintenance of Legal Repository

o Maintain physical & digital repository of all executed contracts

o Maintenance of Legal MIS for all contracts

Qualification: Essential – LLB (5 year or 3-year course)

Preferred – LLB along with CS

Experience: A law graduate with 0-2 years of past work experience dealing with contracts orworking in a corporate legal team function of organizations; law firm experience may be considered. For freshers prior internship experience would be required. 

Company preference -  Locomotor Disability

Qualifications/Requirements:

• Must have completed 10+2 or Graduation in any discipline

Role Summary/Purpose:

Phone Banking process, Handle inbound calls surrounding consumer past due or charged off credit card accounts

Ability to handle back to back calls & should be able to work for long hours

High integrity & ability to handle confidential information

Strong communication and interpersonal skills, Excellent analytical, verbal and written communication skills

High integrity & ability to handle confidential information

Job Role:

Answering phones and explaining the product and services offered by the company.

Contacting existing customers as well as prospective customers.

Obtaining customer information and other relevant data.

Asking questions to the customer and understanding their specifications.

Resolving queries and issues related to the products and services.

Suggesting solutions based on customers’ needs and requirements.

Education qualification: 10+2, Graduate preferred.

Language : Hindi/English (preferred)

Communication skills : Need to know and should be able to communicate in English.

Job location : Bhandup, Mumbai, Noida 58 & Chennai.

Salary : 3 LPA to 6 LPA, depending the experience.

No. of openings : 15

• Maintain customer records, carry sales visits and acquire new customers.
• Give a brief about the product, features and benefits to the customers.
• Build and maintain relationships with customers.
• Achieve or exceed sales targets.

Education Qualification : 10+2

Experience required : Freshers can apply.

Disability: Locomotor preferred.

Location : Pan India

Salary : 2.5 LPA to 5 LPA, depending upon the experience.

Reporting to: Area Sales Manager (ASM)

Purpose

Prescription generation through promotion of products with key stakeholders viz. doctors &

chemists within assigned territory & providing superior customer service.

Minimum requirements:

Experience: 0-1years Sales Experience.

Required Education:

Any Graduate (Science / Pharmacy preferred) with consistent performance record.

Computer Knowledge (MS Office, Internet): To use various IT Applications (MS Office etc) in day-to-

day operations of field sales.

Key Skills Required:

 Communication, Positive body language in front of the customers. Self-driven, takes

initiative, collaborative, fast learning and positive mind-set.

 Influencing - selling the perception created by the PMT to the doctors. Convincing the

chemist/ stockist to keep the stocks.

 Learnability – to inculcate the product knowledge and marketing strategy related to

products every quarter and quickly convert it to Rx in the doctor’s chamber.

 Perseverance – To face the high rate of rejections associated with this job and keep the

spirits high.

Key Stakeholders:

External: Doctors, Chemists, Stockists, Purchase officer at hospitals and institute, Nurses and

attendants.

Internal: RSM, SM, Training, PMT, Unnati, CFA & HR/EST.

Responsibilities:

Sales Target Achievement: achieve growth and profitability in a given territory by generating

prescriptions.

- Influences the doctor to prescribe products and has a top-of-the mind recall of the products.

- RCPA - Check availability of doctor's requirement with the retailer and in case of non-

availability, book orders for retailers and stockists.

- Do regular potential analyses by auditing the prescriptions received by retailers, so as to

understand the prescription trends of doctors, and modify communication strategy used

accordingly so as to position products in a favorable manner.

- In Chamber Communication

o Based on the doctor product matrix, call objective, RCPA Finding etc. position the

call to achieve the objectives.

o Carry out the communication in the chamber by detailing products, discussing

literatures or any study with the doctor.

o Demand specific prescription support from the doctor.

- Ensure all the inputs are invested as scheduled without deviations/dilutions of HO strategies.

CRM and Business Development: build customer and market base for achieving present and future

business objectives.

- Understand the psyche of the doctor and ensure communication accordingly; Keep track of

specific customer needs and provide feedback regarding the same to ASM / RSM / HO.

- Device innovative approaches and strategies to build strong relationships with doctors.

- Analyze doctor's behavior and combat unfavorable behaviors (like disinterest, favoring

competitors etc.) by adopting the right strategy.

Compliance to field processes: Follow all the field processes as defined in the SOPs

- Daily / Monthly Plan of Doctor, Chemist, Stockist Coverage

- Doctor Coverage – Core / Non-core

- RCPA

- Sync of daily call reports

- Expense Statements

- STP & SFC

- Updates customer list as and when required

Stockist Management: ensure a good relationship with stockists and correct and timely sales

reporting.

- Collection of Weekly and Monthly Secondary statement and analyze the same to assess the

movement of products for better planning of subsequent week / month.

- Sharing feedback about customer/ activity with Stockist for adequate product availability.

- Liquidation plan for near expiry and slow-moving products.

- Breakage management.

- Ensure sales closing and formula order generation at each stockist.

New Product Launch: ensure successful launch of new products

- Conduct surveys for understanding the potential market for the new product

- Launch activities/ camps/ CME’s etc. as per plan to gather momentum for Rx for new

products in liaison with PMT.

Job Description:

We are seeking a Manual Tester to join our team, and we welcome neurodiverse candidates. The role involves testing software applications manually to identify defects or bugs. No experience is necessary as we provide training. You should have good attention to detail, be willing to learn, and have a passion for technology. Your responsibilities will include designing test cases, executing them, and reporting any issues found. Our goal is to ensure the software works as intended and meets user requirements. You should be comfortable working in a team environment.

Location: Bangalore

Disability type:  Neurodiverse only

Requirement:

1. Candidate should be willing to work from 12-9 pm with a 1-hour break in between. They can take small breaks in between to refresh.
2. All the work needs to be completed on the laptop, so the candidate should be acquainted with the basics of working online and on the laptop.
3. It would be great if we get candidates who have some kind of background on testing or if not so then candidates who have some kind of work experience. If we can’t find both categories, we are more than willing to train the candidates provided the candidate is interested to get trained.
4. For freshers, the CTC would be approx. INR 3LPA. For experienced candidates, we can negotiate based on their expectations.
5. The candidate should be able to communicate in English.