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2 months ago

Locations: Thane

TRAINER

Designation

Customer Service Trainer

Grade

Assistant Manager

Reporting to

Lead – Learning & Development

Region HO

Thane

Function

HR & admin

Job Purpose

Build capability of our off-roll teams in the contact centre on product & process to deliver a superlative customer service experience.

Key responsibilities

-        Conduct thorough training needs analysis, skill gap analysis for the target audience working at the contact center

-        Create all training content & facilitate training sessions for the target audience.  Developing training materials for various instructional delivery methods including computer-based training (bots, interactive, classroom training, and written job aids)

-        Actively shadow and coach training participants on-the-job  on customer service orientation & process

-        Accountable for achieving individual training performance metrics                  

-        Create assessments & certifications to evaluate readiness for performance on various customer service effectiveness & efficiency parameters

-        Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.      

-        Responsible for day-to-day functional direction of agents within the program training classroom environment, including progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.  

-        Support and partner with CC Managers to transition agents from training to production environment, ensuring competency levels meet business needs (where required).                

-        Maintain relevant process/product knowledge by interacting across functions, and side by side observations.                  

-        Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

-        Develop & modify the training curriculum basis feedback from managers/supervisors, customer NPS data and emerging training needs analysis

-        Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

 

Qualification & experience

Must be graduate (in any stream)

Should have an experience in training in Ecommerce/BPO/KPO/ITES/Aviation/BFSI domain/ Telecom

 

Essential skills

Strong orientation for customer service through process & interactions

Strong facilitation skills

Ability to convert process into engaging training content

Ability to coach for performance on-the-job

Ability to effectively communicate, both written and verbally

Proficient in Microsoft Office (Power Point) & Good Knowledge about computers                                          

Ability to multi-task, meet timelines on deliverables and detail oriented                

Demonstrate strong probing and problem-solving skills

Good people management skills, Analytical Skills / Quantitative skills

Should be able to handle complex queries and resolve agent/team queries independently

Self-motivated and ability to drive initiatives to closure

Analyses possible solutions using standard procedures and principles

 

 

1 month ago

Locations: Mumbai

Disability - Any 

Min Experience - 2 years 

Responsibilities 

• Act as Hybrid/Browser Based/Native Mobile Application developer.
• Explain technologies and solutions to technical and non-technical stakeholders
• Create compelling device specific user interfaces and experiences.
Translate designs and wireframes into high-quality code.
Design, build and maintain high-performance, reusable and reliable Swift / iOS code.
Ensure the best possible performance, quality and responsiveness of the application.
Identify and correct bottlenecks and fix bugs.

Must Have:
>Java experience with Springboot, Good handson experience java 1.8,
>Postgres experience with database management, DSR management,
>Azure cloud knowledge,
>design and maintain java code clear with requirement,
>excellent knowledge on OOPS
> Experience in Angular 7 and above,

Good to Have:
> DevOps, DevSecOps, Server Management, Jenkins, Git


1 month ago

Locations: Mumbai

SENIOR EXECUTIVE - HRDesignation/ Role here

Designation

Senior Executive – Human Resources

Grade

L1- Senior Executive

Reporting to

Lead - Total Rewards & Analytics

Sub Region

HO in Mumbai

Function

Human Resources

Job Purpose

Looking for a seasoned Rewards specialist who will manage end-to-end payroll, associated compliances, reporting and HR Policies / benefits for all our businesses. 

Key responsibilities

·        Responsible for end-to-end payroll processing for on-roll employees and vendors i.e. starting from salary input to output, disbursement, reimbursements, transfers, and related compliances

·        Knowledge on perquisite value and taxation around senior management remuneration

·        Take care of the statutory matters related to payroll such as income tax, Provident Fund, Profession Tax, Gratuity, and E.S.I.C

·        Managing employee queries pertaining to salaries, reimbursements, PF and tax and ensure timely resolution

·        Handling full and final settlement including leave encashment and gratuity

·        Opening and management of salary and reimbursement accounts for new joiners

·        Co-ordination with vendor and finance team for provisioning, financial reporting and actuarial valuations

·        Visiting PF and ESIC officers whenever required

·        Handling Group Insurance (Medical, Life, Accident) policy renewal and taking care of additions, deletions, CD account, employee query & grievance

·        Handling salary related benefits such as food coupons and NPS

·        Custodian of HR policies and benefits which includes:

o   Understanding the policy and benefit landscape of industry and competitors to periodically introduce / upgrade industry leading policies and benefits

o   Drive communication and awareness of policies and benefits to improve adoption

o   Continuous process improvement to ensure superlative employee experience while availing policies and benefits

Qualification & experience

 

MBA in HR with minimum 12 months of experience in Payroll

Essential skills

·        Ability to handle multiple pay registers and related compliances

·        Well-versed with Income Tax Act and labour laws

·        Good command over MS Excel / handling of large data

·        Ability to collaborate with different internal and external stakeholders

·        Knowledge of policy and benefit landscape in FS industry

·        Continuous improvement approach towards all the tasks and activities in payroll and related activities

 

 

2 months ago

Locations: Hyderabad

Kindly refer to the attached document for JD

View Document
2 months ago

Locations: Bangalore

Qualification: • Professional qualification of CS is mandatory. CA/law degree would be an added advantage

Experience: • At least 3-5 years Post Qualification Experience 

Knowledge & skills: • Acts with integrity across interactions
• Ability to communicate with and explain corporate law concepts to non-secretarial stakeholders
• Demonstrated ability to be proactive, self-driven with the capacity to work in a dynamic work environment
• Exposure to complex business environments
• Excellent analytical, written & verbal communication skills.
• Familiarity with changes in statutes

Best Suited for Someone who• Ability to influence key stakeholders.
• Ability to manage their time and prioritise effectively
• Ability to analyse complex amendments, draw connections and advocate a coherent strategy for implementation

Secretarial Responsibilities

• Responsible for compliance with all provisions of Companies Act (both periodic and event-based filings)
• Responsible for compliance with all provisions of SEBI listing regulations (both periodic and event based) including ensuring filing on the online portals of BSE and NSE     
• Responsible for compliance with insider trading regulations - weekly tracking of trades, periodic flyers, FAQ's etc.   
•Responsible for completion of secretarial audit, corporate governance certification, annual secretarial compliance report & other certifications to be issued by practising CS      
•Responsible for providing all secretarial documents to statutory auditorsand providing all clarifications from a secretarial perspective                                                                                                                                                                                                                                                                                                                                                                                                                                                        
• Support in pre, during and post board/committee meeting related work including upload of all agenda, pre-reads on Diligent board portal and preparation of minutes
• Annual report co-ordination and support in pre, during and post AGM work
• Tracking various amendments both under Companies Act and SEBI + various regulatory orders from time to time assessing its specific impact and preparing action plan for the Company.
 

Legal Responsibilities

• Support amalgamations, any other corporate restructuring from corporate laws perspective
• Co-ordinating with external firms for various opinions/advice on company law/SEBI matters from time to time including drafting case for opinion, explaining the background, doing research and ensuring the advice is in line with the business's expectations 

Filing Responsibilities

• Responsible for filing statements, notices, and other information according to relevant laws and regulations
• Responsible for filing board meeting agendas, information packages and the official minutes of board and committee meetings for the company secretarial team
• Responsible for filing accurate shareholder list/registrations and keeping them up-to-date
• Responsible for filing changes or developments in share/stock ownership and control
• Support the team’s processes and execution plans for their effective business partnering and ensure seamless controls 

 

2 months ago

Locations: Bangalore

Work experience: 8+ years

 

• Define & develop design standards ,principles and best practices for end to end analytics development
• Develop the technology roadmap and benchmark tools against the market standards
• Access the current tech stack and design to highlight gaps and recommend solutions.
• Evaluate current reporting tools and map to the customer VOC to analyze and propose the future tech stack
• Build a robust data Ingestion and consumption technical strategy based on the current and future requirements.
• Architect and create data views from big data store to feed into analytics solutions and visualization layers
• Integrating a modern big data analytics platform with an existing data warehouse
• Design and document technical solutions to complex requirements using various tools
• Provide technical guidance on implementing predictive and Prescriptive analytics.
• Identify new tools to simplify the current architecture


• Collaborate with architecture and operations teams to ensure solution compatibility with company standards

• should be an integrator between different functions by using IT systems as a platform.
• Act as the key liaison for the assign function to all other functional areas, including business units, the information technology department, and outside vendors
• Create consensus with other functions as to the timing of solution introductions, enhancements and withdrawals
• Oversee existing solutions / platform utilization , impact, benefit and resolve day to day operational issues

 

2 months ago

Locations: Bangalore

PURPOSE OF THE ROLE:

  • To provide independent assurance to the Audit Committee and the Diageo Executive on the effectiveness of risk management and control procedures across the business, ensuring risks are being appropriately identified and managed across the business in a cost efficient, and sustainable manner.
  • To enable GAR to achieve our strategic goals of being the ‘Best Audit & Risk Team in its Peer Group’ and the ‘Best Place to Build a Career’.
  • Travel expectation of up to 25% depending on the requirements of the function.

Qualifications and Experience:

  • Education: CA (Certifications in IIA, CIA will be added advantage)
  • Minimum of 3 to 5 years’ experience. Experience as an internal/ process/SOX auditor, risk management consulting, and business process improvement is preferred.
  • Possess knowledge and understanding of audit methodologies, system development methodologies, project management, COSO frameworks and standards
  • Strong analytical skills with clear logical and strategic thinking to find out deeper insights, including root cause analysis, and ability to present findings in a structured way. Knowledge of and experience with various data analysis tools, including technical expertise as regards data modelling.
  • Relationship management and business partnering skills – proven experience of building, developing, and sustaining relationships with operating management.
  • Strong interpersonal skills and the ability to communicate effectively at all levels both internally and externally (written and verbal).

Areas of responsibility:

5 Key accountabilities:

  • Holistic and timely delivery of internal audit assurance reviews in line with GAR’s ways of working (WoW) to provide assurance on the effectiveness of risk management and control procedures.
  • Provide insights and solutions that promote effective and efficient business operations and IT governance, enhanced controls, and better risk management. Synthesise, analyse, and translate internal and relevant external data into meaningful insights and risk identification.
  • Support with relationship management for key elements of the business including GAR function. This includes engaging with stakeholders at all levels as a trusted business partner and supporting the embedding of governance, risk and compliance.
  • Develop, commit to and action a self-development programme, and contribute to the development of others in the team.
  • Participate and delivery in one sprint/non audit initiative of India/Global GAR Team.

Leadership Attributes Required:

Win Through Execution

  • Quickly Build strong relationships ‘on the ground’ with business partners.
  • Deliver a strong performance as a team member on key assignments. Demonstrate an understanding of business and process risks across multiple business areas.
  • Empowered to articulate effective and efficient risk mitigation strategies. Demonstrate thorough and consistent knowledge and application of our WoW.
  • Stay focused with a positive outlook, demonstrate rigour and brilliant execution.

Shape the Future

  • Applies root cause and data driven analysis to support the development of impactful business insights and efficiency opportunities.

Inspire Through Purpose

  • Role model the Diageo values and culture (especially in relation to standards of controls and compliance) and demonstrate high standards of personal integrity to inspire others.
  • Build and sustain trust with key business partners.

Invest in Talent

  • Develop and apply self-awareness. Leverage strengths within GAR and the wider business and have humility to be open to ideas and learnings from others.
  • Grow both functional and leadership capability and experience.

 

2 months ago

Locations: Ranchi

Work experience: 3-5 years

 

The role is responsible for handling the unit finance & account operations of multiple third party owned manufacturing operations of Diageo India and includes activities around fund management, vendor management, month-end closures/ reporting, supporting in audits, tracking cost sheets, and ensuring SOX compliance:

  • Support business and operation team in all finance matters and periodic Operational reviews.
  • Responsible for insight building and managing & monitoring Make productivity initiatives of the unit.
  • Lead the Quarterly Financial Review with Make Finance Cohort Lead.
  • Support Make Cohort Lead and Procurement team in rate fixation with 3P through cost sheet validations and developing negotiation strategy.
  • Oversight over vendor payment/ reconciliation process which includes GRN, bill booking, payment processing and reconciliations which are managed by Unit team and Share services.
  • Responsible for monitoring operation wastages and cost sheet components and driving efficiencies and optimizing costs.
  • Participate in TB / Balance Sheet review process anchored by FC Tower and drive all actions due from Plant Finance BPs as per agreed timelines.
  • Ensure necessary entries for amortization, label registrations, license fees and market bottle incentives are made on the system.
  • Ensure release of daily PO claims.
  • Lead governance over Capex processes and manage review of projects.
  • Coordinate MIS reports on manufacturing, inventory, SLOB, monthly PV & pending C&F forms and report to the HO periodically.
  • Support in statutory audits, tax audits and internal audit and implementation.
  • Support in preparation of the unit budget.
  • Anchor the financial control environment in units and assist in Sox / IFC audits.
  • Support in the creation and implementation of effective governance, compliance and risk management frameworks across USL to drive holistic performance and maintain reputation
  • Ensure pro-active input into preventative actions to address key business risks
  • Support in resolution of issues and proactively create an environment where risk is avoided
  • Champion the embedding of a compliance culture within USL
2 months ago

Locations: Kharagpur

Company preference -  Locomotor Disability

2. Organizational integration - Classification of the position within the organization

Location / Country Kharagpur, India

Organizational Unit TML

Management Band Contractual

Organization Level On Contract

3. Reporting relationships - Reporting lines and clarification of functional deputies of the position

Reporting to

Line and functional reporting lines Lead SAP

Direct reports

if any, show numbers and job

title(s)


Supported by the solution provider’s development team


4. Overall target of the position

Responsible for ensuring smooth functioning of Salesforce CRM application, DB administration, license

compliance, User & Access Management, DR & BCP testing, Coordinating with development team &

vendors. Shall have techno-functional knowledge of Salesforce, integration with other applications

(APIs), Change management, patch management.

5. 5.1 Tasks & Responsibilities: (Key Responsibilities related to Salesforce CRM)

 Serve as primary system administrator for the TML Salesforce.com environment with 40+ users

and SAP Basis

 Handle all basic administrative functions including reports and dashboards, workflows, and other

routine tasks

 User account and access management, License & Risk management, and Patch Management

 Handling – IT Compliances, Internal Audit, ISO audit, ITGC audit

 Manage TML Salesforce data feeds and other integrations including background job

 Development / maintenance of Salesforce, knowledge of programming and able to do some

changes, testing & transport movement

 Change & release management - Understanding the requirement given by customer, interact

with customers, conduct impact analysis, planning, solution designing, Coordinating with support

team (development, testing, deployment & post implementation)

 Assist in training of new users, and grow the Salesforce.com skill set across the organization

 Effectively act as the liaison between our users, vendors, and the application development team

 Data backup, DR & BCP management

 Able to articulate and convert the business requirement into technical specification and engage

the solution developments partners wherever required.

5.2 Key Performance Indicators

Time taken to resolve the issue

Adherence to timelines

% of issues resolved

Availability of the critical systems

Customer Satisfaction Improvement

5.3 Autonomy/Authority

Area(s) where the position holder is the decision maker: Maintenance of the Salseforce system and Data

Base Administration.

Area(s) where the position holder provides recommendations: Change & release for new developments

/ modification in existing / process integration, patch management, user role & risk management.

6. Job Specifics (Exceptional characteristics related to the job, e.g. extensive travel time)

Stay abreast of the latest trends, new technologies and provide innovation solution

7. Profile: (competencies & knowledge needed to fulfill the position)

 Techno-functional knowledge of Salesforce CRM System and strong knowledge and hands on

work experience in Salesforce Admin / Basis activity.

 Excellent project management skills and a positive attitude

 Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and

manage laterally and upwards

 Creative and analytical thinker with strong problem-solving skills

 Must demonstrate exceptional verbal and written communication skills

 Must demonstrate ability to communicate effectively at all levels of the organization

 Ability to critically evaluate information gathered from multiple sources, reconcile conflicts,

decompose high-level information into details, abstract up from low-level information to a

general understanding, and distinguish user requests from the underlying true needs

 Ability to assess the impact of new requirements on Salesforce.com and all upstream and

downstream applications, systems and processes

7.1 Education & Trainings

Mandatory (Must have): 1. BE/B.Tech or MCA degree course from an accredited institution.

2. Certificate in Salesforce Admin (ADM201 and ADM211) certified


Desirable (Nice to have) : SAP Basis certification will be an added advantage.


Sales Cloud, Service Cloud and Developer certifications preferred


7.2 Professional Experience

Mandatory (Must have): Minimum 2 years

Desirable (Nice to have): Candidate with experience in manufacturing industry

7.3 Language Skills

Mandatory (Must): English & Hindi

Desirable (Nice to have) : Bengali 

2 months ago

Locations: Mumbai

Company preference -  

Hearing Impaired 

Cerebral Palsy

Chronic Neurological conditions

Dwarfism

Intellectual Disability

Locomotor Disability

Multiple Sclerosis

Muscular Dystrophy

Reports to -Head - Finance

Transformation

WL - ME

Location - Mumbai 

Number of positions 

6

Experience (Min. – Max. in yrs.)

3-6 Years

Educational Qualifications

CA/ ICWA/MBA Finance

Skills

 Understanding of accounting principles and of financial systems and processes in several functional areas of finance along with finance domain expertise

 Ability to communicate/influence/negotiate easily and effectively across internal & external stakeholders

 Innovation Mindset, Design Thinking, Data Analysis Advanced knowledge

 Excellent project management skills

Exposure Required (Nature of Job Responsibilities that have been handled previously)

 Should have prior hands on experience in planning and execution of Finance Process transformation backed by automation in complex setup

 Having worked on R2R, P2P, C2P, FP&A process automations, Budgeting & forecasting tools , treasury automation .

 Working experience in Shared Services will be preferred.

Key Deliverables 

 Map all the primary Finance processes like (R2R, P2P, C2C Budgeting/forecasting/FP&A, Treasury process, Taxation process) and critically review with aim to do away with manual interventions and converting them through automation.

 Own the Project Transformation from end to end and overall responsibility of implementation of agreed Project Plan

 Financial Reporting : Accelerate financial closing by reducing manual interventions

 Budgeting, Forecasting & Financial Planning & Analysis (FP&A) MIS reporting :  Superior automated tools for forecasting & MIS reporting KPI’s with aim to provide greater insights into the business

 Shared Services :  Taking the current Shared Services set up to the newer age technologies by automating manual tasks and increasing the scope of shared services across organization

 Need to relook & integrate Purchase to Pay, Customer to Cash processes into finance process

 Treasury : Bring in the best available automation tools to digitise front end and back end treasury operations

 Tax : Getting the best in compliance management and automation tools integrated with SAP ERP.

 A rapid drive in automation & creation of internal experts in whatever technology we bring in

2 months ago

Locations: Mumbai

Company preference -  

Hearing Impaired 

Cerebral Palsy

Chronic Neurological conditions

Dwarfism

Intellectual Disability

Locomotor Disability

Multiple Sclerosis

Muscular Dystrophy

Reports to CS-TPREL

WL ME-03 to ME-01

Location - Mumbai 

Number of positions 

6

Age(Min. – Max. in yrs.)

23-30

Experience (Min. – Max. in yrs.)

4 to 7 years Yrs.

Educational Qualifications

Graduate in Commerce, Company Secretary, Degree in Law (Preferable), Chartered Accountant (Preferable)

Target Mgmt. Colleges

Tier 3/ Tier 2 Colleges

Skills

MS Office.

Context to the role

Secretarial and corporate compliance functions Exposure Required

(Nature of Job Responsibilities that have been handled previously)

1. Conducting Board and Committees’ meetings

2. Company law and allied legislations related compliances

3. Drafting skills

4. Debt Listed SE compliances

5. RPT compliances

6. FEMA Compliances

Typical Organizations to look at:

(Please specify names of companies)

Working in the CS field for last 4 - 7 years. Atleast 1-2 years of experience in public listed company / public debt listed company / public debt listed joint venture company/PE Investors

Key Deliverables 

 Conducting Board and Committees’ meetings

 Company law related compliances

 Maintain statutory registers

 Drafting of board and committee agenda notes and minutes

 Board’s Report

 Notice and AGM

 FEMA Compliances

 RPT Compliances

 Filing of e-forms

 Dealing with JV partners and their queries/requirements

 Vetting of legal documents

Additional Job Deliverables

1. Analytical skills for interpretation of laws

2. Accounting matters

In terms of Job Role

Drive for Results, Ability to withstand pressure, Team work, Business Acumen, Customer Focus, Functional excellence


2 months ago

Locations: Bangalore, Delhi, Mumbai, Pune

Operations Support in locations

Designation

Location Operations Assistant/ Operations Assistant

Type of employment

Contractual on 3rd party

Reporting to

Assistant Branch Ops Manager

Location

Mumbai, Pune, Delhi & Bangalore

Function

CC & Operations

Job Purpose

This role requires the candidate to be well-versed in Loan Branch Operations. The candidate should have a collaborative approach in owning up to and discharging his/her responsibilities.

Role

·        Performing pre-login checks of Home Loan documents and co-ordinating with Sales Managers for any discrepancies

·        Data entry of the docket in the core system

·        Ensuring compliance with the process and login checklists at all times

·        Co-ordinate with Branch Sales and Credit teams for smooth flow of loan files

·        Scanning and storage of loan documents safely at Branch premises

·        Performing pre-disbursement checks as per checklist and data entry of details in system for disbursement

·        Working on excel based reports and other activities as required from time to time

Qualification & experience

 Graduate with at least 2 years of work experience in Banking/NBFC Branch Operations (HL Ops experience preferable)

Essential skills

1.      Eye for detail and ok to work beyond shift timings if required

2.      Good communication skills and multi-tasking skills

3.      Ability to work in a challenging and unstructured/dynamic start-up environment

CTC

In line with experience & education

 

2 months ago

Locations: Bangalore

Job Description:

The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for  chat & emails

Roles and Responsibilities:

This includes, but is not limited to:

  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Basic Qualifications:

  • Education: Bachelor Degree in any discipline with 0-5 years of experience.
  • Excellent written communication in English.
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
  • Candidates willing to work on chat & emails (concurrent blended profile)
  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)

 Additional Information:

Information security: You should be will to sign a undertaking pertaining to do's and don'ts in accordance to the data Security policy

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

View Document
2 months ago

Locations: Hyderabad

Location: Currently Work from home, soon office in Hyderabad

Nayi Disha is progressive non-profit that leverages technology and works a life-long partner for families affected by Autism and other developmental disabilities. Since our inception in 2015, we have established ourselves as a credible resource for families and reached over 2,50,000 people across the country. With (IDD), building a strong growing community of 16,500+ families.

Primary Responsibilities

• Create informative press releases, newsletters, and related branding materials.

• Plan, develop and implement an effective digital strategy and marketing campaigns (organic and paid) across various online channels like Facebook, Twitter, LinkedIn, Instagram, SMS, and Emails to reach parents, caregivers, well-wishers and donors.

• Envision and implement strategic roadmap to reach target parent segment in smaller towns and cities.

• Strategize and execute marketing on social media by managing budgets, monitoring spends, analysing returns and highlighting variances.

• Lead SEO efforts with the help of vendors and volunteers with the aim to increase platform rankings across search engines.

• Launch and execute campaigns and promotional events to increase the uptake of Nayi Disha platform and helpline served in tier 2/3 cities of India

• Liaison with other teams to support their initiatives through online efforts.

• Actively find and nurture relationships with influencers and promoters to help Nayi Disha’s online family and increase reach to target parent segment.

• Increase engagement with parent community through online live events across channels.

• Effectively manage impact of various activities and work as part of the M&E team.

• Conduct information and awareness sessions about Nayi Disha for parents, corporate and other stakeholders.

• Track, measure, analyse and report out key metrics to assess the impact of our social media initiatives and campaigns

• Monitor & supervise all aspects of internal & external communication  

Desired Profile

• Masters / Bachelor's degree in communications, marketing, sales, business or related fields.

• Relevant experience of 5+ years - preferably with non-profit organization on outreach. activities.

• Strong understanding and experience of Digital Media marketing

• Prior experience in intellectual/ developmental disabilities domain will be an added advantage

• Stakeholder Management, ability to network and pursue relationships • Immaculate verbal & written English, excellent communicator

• Ability to work with other team members in a seamless manner

• Self-starter with ability to set priorities and multitask and handle multiple projects 


 

2 months ago

Locations: Bangalore


Diageo India operates through its subsidiary United Spirits Limited, India's leading beverage alcohol company, with an outstanding portfolio of premium brands. In 2013-14, Diageo plc acquired a 54.8% shareholding in United Spirits making India one of its largest markets.

Founded in 1826, it is the largest Indian spirits company involved in the manufacture, sale and distribution of beverage alcohol, producing and selling around 120 mn cases of Scotch whisky, IMFL whisky, brandy, rum, vodka, gin and wine. Its portfolio of over 140 brands includes the much-loved McDowell's No.1, Royal Challenge, Signature, and Antiquity as well as Diageo's iconic brands such as Johnnie Walker, VAT 69, Black & White, Smirnoff and Ciroc among others.

The company has 18 brands that sell more than a million cases each year, of which 4 brands each sell more than 10 million cases annually, generating total revenues of Rs.8353 in FY2015. The organization prides itself on innovative products that have made a mark on the world stage by regularly winning local and international accolades and awards.

Headquartered in Bengaluru, the company has a strong global footprint supported by a committed team of 5500+ employees dedicated to fulfilling the company's mission of becoming the best performing, most trusted and respected consumer goods company in India. The company has a strong distribution network and point of sale coverage and is represented in 81000 outlets across India. It has over 78 manufacturing facilities across 23 states and 3 union territories in India.

A major contributor to state excise revenues, it makes a valuable contribution of over Rs. 35,000 crores annually to the exchequer by way of excise, sales tax, octroi and other levies.

Diageo sincerely believes in being a good corporate citizen and is committed to creating a positive role for alcohol in society through its national Road to Safety programs. Diageo also improves the lives of people in the communities around its plants with particular emphasis on Empowering Women. Its flagship program, Project S-H-E delivers


much-needed initiatives in water, health and education to lead the industry in demonstrating the highest standards of corporate citizenship.

The company is listed on the Bombay Stock Exchange (BSE: 532432) and the National Stock Exchange (NSE: MCDOWELL-N).

Visit Diageo's global responsible drinking resource, www.DRINKiQ.com, for information, initiatives, and ways to share best practice.

Celebrating Life, Every Day, Everywhere!

Position Name: Senior Manager

 

Level: L5A

Reports to: Senior General Manager

 

PURPOSE OF THE ROLE: The purpose of the role is to manage the overall brand health and in-market performance of the brand. In service of this, the candidate is required to pull together and inspire an eco-system of external partners and internal cross-functional teams towards delivering NSV, marketshare, recruitment (P4W), brand health targets set for the year. The role is accountable for shaping performance of the brand by developing an inspiring Marketing Business plan (MBP) and delivering creative excellence, media first thinking, performance management and championing compliance norms.

 

TYPICAL ROLE REQUIREMENTS

Qualification:

  MBA with specialization in Marketing (tier I/ II institute)

Experience:

  Minimum 6 years’ experience in Marketing with at least 2 years’ experience of working with a

lifestyle brand/category

 

 

 

 

Knowledge & skills:

  Proven record in translating consumer and customer insight into effective growth drivers

  Has an eye for design thinking and creative excellence

  Brilliantly executes with immense attention to detail

  Strong Analytical skills with a keen ability to draw out insights from data

  Drives Next Gen Marketing thinking and principles clearly through each key strategic work stream and execution elements

  Powerful articulation and storytelling

  Strong Commercial Acumen and proven record of agility in managing performance

  Inspires agency partners and rallies them to effective implementation in service of the brand

agenda

 

 

Best Suited for Someone who

  Thrives in a performance based culture

  Open to learning and unlearning and willing to take BIG bets

  Comfortable with the complexities of a digital world and strives to find opportunities

  Able to influence and inspire people towards on an agenda

  A person with great imagination and creative orientation


 

AREAS OF RESPONSIBILITY

PERFORMANCE MEASURES (QUANTITATIVE /

QUALITATIVE)

1

Win through execution

 

  Lead the development, selection and deployment of all growth drivers as a part of GAME planning backed with clear ROIs and learning plans

  Ensure flawless execution of growth drivers in collaboration with central customer

marketing

  Accountable for overall management of brand budget (ATL) to drive effectiveness and efficiency of spends

  Lead all brand performance discussion in internal review meetings and influence

clusters (BPMs, SNOP etc)

  Lead the brand influencer and advocacy plan development and execution in partnership with the I&A team

  Accountable for the development of brand communication/content/key visuals look

based on the finalized platform/creative idea

  Responsible for development of brand architecture, advertising architecture, packaging architecture and brand out innovation approach in consultation with the innovation team

  Lead the development and execution of the "Brand purpose vehicle (BPV)" business

strategy plan by collaborating with the proxy brand ecosystem

 

2

Shape the future

 

  Responsible for reframing the mid and long-term BRAND STRATEGY by constantly learning from the environment and setting bold an ambitious plans for the future

  Use personal impact and influence with all internal and external stakeholders to bring

together teams in service of delivering brand's ambition and performance.

  Invest time in building relationships with partners to constantly keep business updated with new trends and ideas that can be applied to unlock performance.

   Build and implement a pipeline of ideas that are being tested as future growth drivers.

work with internal and external partners to experiment and take some risks

  Lead Innovation/Renovation project commercialization from Gate 5 to Gate 6 with support from BCC Project Manager & Innovation Head

 

3

Inspire through purpose

 

  Invest in self and lean on managers to find a connection between personal purpose and that of Diageo

  Foster team spirit and healthy competitiveness with peers

  Invest in building win win relationships with COEs and cross-functional team that lead to powerful co-creation

  Part-take in leading and solving internal agendas and issues that move the

organization/team forward together

 

4

Invest in talent

 

  Be responsible for fire-starting a knowledge sharing environment with peers to other colleagues to facilitate learning

  Be inclusive and open to diverse ideas and views

  Role model team spirit

  Lead as an example of resilience and agility in a VUCA environment

 

 

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