Find top jobs from inclusive recruiters
Subscribe to Job Alert
Our free weekly job alerts will ensure you do not miss applying to any promising openings posted on our site.
Don't see a Relevant Job Opening?
Apply here and your profile will be automatically considered for all relevant job opportunities in the future

Customer Service Trainer
Godrej Capital ThaneThane
2 months agoView more
Locations: Thane
TRAINER |
|||
Designation |
Customer Service Trainer |
Grade |
Assistant Manager |
Reporting to |
Lead – Learning & Development |
Region HO |
Thane |
Function |
HR & admin |
||
Job Purpose |
Build capability of our off-roll teams in the contact
centre on product & process to deliver a superlative customer service
experience. |
||
Key responsibilities |
-
Conduct thorough training needs analysis, skill gap
analysis for the target audience working at the contact center -
Create all training content & facilitate
training sessions for the target audience.
Developing training materials for various instructional delivery
methods including computer-based training (bots, interactive, classroom
training, and written job aids) -
Actively shadow and coach training participants on-the-job on customer service orientation &
process -
Accountable for achieving individual training
performance metrics
-
Create assessments & certifications to evaluate
readiness for performance on various customer service effectiveness &
efficiency parameters -
Utilize effective presentation and facilitation
skills including creative training techniques and adult/accelerated learning
techniques using a variety of training delivery modalities in a classroom
environment. -
Responsible for day-to-day functional direction of
agents within the program training classroom environment, including progress
monitoring for the duration of training, providing coaching and developmental
feedback and readiness recommendations. -
Support and partner with CC Managers to transition
agents from training to production environment, ensuring competency levels
meet business needs (where required).
-
Maintain relevant process/product knowledge by interacting
across functions, and side by side observations.
-
Measure the effectiveness of training programs using
various feedback methods - focus groups, interviews, and surveys that will
lead to enhancement of training resources and programs based on results of
evaluation -
Develop & modify the training curriculum basis
feedback from managers/supervisors, customer NPS data and emerging training
needs analysis -
Participate and contribute to continuous learning
culture by maintaining engagement on change management, product and services
releases, policies, processes, and procedures
|
||
Qualification & experience |
Must
be graduate (in any stream) Should
have an experience in training in Ecommerce/BPO/KPO/ITES/Aviation/BFSI domain/
Telecom
|
||
Essential skills |
Strong
orientation for customer service through process & interactions Strong
facilitation skills Ability
to convert process into engaging training content Ability
to coach for performance on-the-job Ability
to effectively communicate, both written and verbally Proficient
in Microsoft Office (Power Point) & Good Knowledge about computers
Ability
to multi-task, meet timelines on deliverables and detail oriented
Demonstrate
strong probing and problem-solving skills Good
people management skills, Analytical Skills / Quantitative skills Should
be able to handle complex queries and resolve agent/team queries
independently Self-motivated
and ability to drive initiatives to closure Analyses
possible solutions using standard procedures and principles
|

Sr Java Developer
TCS MumbaiMumbai
1 month agoView more
Locations: Mumbai
Disability - Any
Min Experience - 2 years
Responsibilities
• Act as Hybrid/Browser Based/Native Mobile Application developer.
• Explain technologies and solutions to technical and non-technical stakeholders
• Create compelling device specific user interfaces and experiences.
Translate designs and wireframes into high-quality code.
Design, build and maintain high-performance, reusable and reliable Swift / iOS code.
Ensure the best possible performance, quality and responsiveness of the application.
Identify and correct bottlenecks and fix bugs.
Must Have:
>Java experience with Springboot, Good handson experience java 1.8,
>Postgres experience with database management, DSR management,
>Azure cloud knowledge,
>design and maintain java code clear with requirement,
>excellent knowledge on OOPS
> Experience in Angular 7 and above,
Good to Have:
> DevOps, DevSecOps, Server Management, Jenkins, Git

Senior Executive – Human Resources
Godrej Capital MumbaiMumbai
1 month agoView more
Locations: Mumbai
SENIOR
EXECUTIVE - HRDesignation/
Role here |
|||
Designation |
Senior
Executive – Human Resources |
Grade |
L1-
Senior Executive |
Reporting
to |
Lead - Total Rewards & Analytics |
Sub
Region |
HO
in Mumbai |
Function |
Human
Resources |
||
Job
Purpose |
Looking
for a seasoned Rewards specialist who will manage end-to-end payroll,
associated compliances, reporting and HR Policies / benefits for all our
businesses. |
||
Key
responsibilities |
·
Responsible for end-to-end payroll
processing for on-roll employees and vendors i.e. starting from salary input
to output, disbursement, reimbursements, transfers, and related compliances ·
Knowledge on perquisite value and taxation
around senior management remuneration ·
Take care of the statutory matters related
to payroll such as income tax, Provident Fund, Profession Tax, Gratuity, and
E.S.I.C ·
Managing employee queries pertaining to
salaries, reimbursements, PF and tax and ensure timely resolution ·
Handling full and final settlement including
leave encashment and gratuity ·
Opening and management of salary and
reimbursement accounts for new joiners ·
Co-ordination with vendor and finance team
for provisioning, financial reporting and actuarial valuations ·
Visiting PF and ESIC officers whenever
required ·
Handling Group Insurance (Medical, Life,
Accident) policy renewal and taking care of additions, deletions, CD account,
employee query & grievance ·
Handling salary related benefits such as
food coupons and NPS ·
Custodian of HR policies and benefits which
includes: o
Understanding the policy and benefit
landscape of industry and competitors to periodically introduce / upgrade
industry leading policies and benefits o
Drive communication and awareness of
policies and benefits to improve adoption o
Continuous process improvement to ensure
superlative employee experience while availing policies and benefits |
||
Qualification
& experience |
MBA in HR with minimum 12 months of
experience in Payroll |
||
Essential
skills |
·
Ability to handle multiple pay registers
and related compliances ·
Well-versed with Income Tax Act and labour
laws ·
Good command over MS Excel / handling of
large data ·
Ability to collaborate with different
internal and external stakeholders ·
Knowledge of policy and benefit landscape
in FS industry ·
Continuous improvement approach towards all
the tasks and activities in payroll and related activities |

Assistant Manager - Sales Analytics
Diageo HyderabadHyderabad
2 months agoView more

Manager Company Secretary
Diageo BangaloreBangalore
2 months agoView more
Locations: Bangalore
Qualification: • Professional qualification of CS is mandatory.
CA/law degree would be an added advantage
Experience: • At least 3-5 years Post Qualification Experience
Knowledge
& skills: • Acts with integrity across interactions
• Ability to communicate with and explain corporate law concepts to
non-secretarial stakeholders
• Demonstrated ability to be proactive, self-driven with the capacity to work
in a dynamic work environment
• Exposure to complex business environments
• Excellent analytical, written & verbal communication skills.
• Familiarity with changes in statutes
Best
Suited for Someone who• Ability to influence key stakeholders.
• Ability to manage their time and prioritise effectively
• Ability to analyse complex amendments, draw connections and advocate a
coherent strategy for implementation
Secretarial
Responsibilities
•
Responsible for compliance with all provisions of Companies Act (both periodic
and event-based filings)
• Responsible for compliance with all provisions of SEBI listing regulations
(both periodic and event based) including ensuring filing on the online portals
of BSE and NSE
• Responsible for compliance with insider trading regulations - weekly tracking
of trades, periodic flyers, FAQ's etc.
•Responsible for completion of secretarial audit, corporate governance
certification, annual secretarial compliance report & other certifications
to be issued by practising CS
•Responsible for providing all secretarial documents to statutory auditorsand
providing all clarifications from a secretarial perspective
• Support in pre, during and post board/committee meeting related work
including upload of all agenda, pre-reads on Diligent board portal and
preparation of minutes
• Annual report co-ordination and support in pre, during and post AGM work
• Tracking various amendments both under Companies Act and SEBI + various
regulatory orders from time to time assessing its specific impact and preparing
action plan for the Company.
Legal
Responsibilities
• Support
amalgamations, any other corporate restructuring from corporate laws perspective
• Co-ordinating with external firms for various opinions/advice on company
law/SEBI matters from time to time including drafting case for opinion,
explaining the background, doing research and ensuring the advice is in line
with the business's expectations
Filing
Responsibilities
•
Responsible for filing statements, notices, and other information according to
relevant laws and regulations
• Responsible for filing board meeting agendas, information packages and the
official minutes of board and committee meetings for the company secretarial
team
• Responsible for filing accurate shareholder list/registrations and keeping
them up-to-date
• Responsible for filing changes or developments in share/stock ownership and
control
• Support the team’s processes and execution plans for their effective business
partnering and ensure seamless controls

Senior Manager - Data Architect
Diageo BangaloreBangalore
2 months agoView more
Locations: Bangalore
Work
experience: 8+ years
• Define
& develop design standards ,principles and best practices for end to end
analytics development
• Develop the technology roadmap and benchmark tools against the market
standards
• Access the current tech stack and design to highlight gaps and recommend
solutions.
• Evaluate current reporting tools and map to the customer VOC to analyze and
propose the future tech stack
• Build a robust data Ingestion and consumption technical strategy based on the
current and future requirements.
• Architect and create data views from big data store to feed into analytics
solutions and visualization layers
• Integrating a modern big data analytics platform with an existing data
warehouse
• Design and document technical solutions to complex requirements using various
tools
• Provide technical guidance on implementing predictive and Prescriptive
analytics.
• Identify new tools to simplify the current architecture
• Collaborate with architecture and operations teams to ensure solution
compatibility with company standards
• should
be an integrator between different functions by using IT systems as a platform.
• Act as the key liaison for the assign function to all other functional areas,
including business units, the information technology department, and outside
vendors
• Create consensus with other functions as to the timing of solution
introductions, enhancements and withdrawals
• Oversee existing solutions / platform utilization , impact, benefit and
resolve day to day operational issues

Manager Internal Audit & Risk
Diageo BangaloreBangalore
2 months agoView more
Locations: Bangalore
PURPOSE OF THE ROLE:
- To
provide independent assurance to the Audit Committee and the Diageo
Executive on the effectiveness of risk management and control procedures
across the business, ensuring risks are being appropriately identified and
managed across the business in a cost efficient, and sustainable manner.
- To
enable GAR to achieve our strategic goals of being the ‘Best Audit &
Risk Team in its Peer Group’ and the ‘Best Place to Build a Career’.
- Travel
expectation of up to 25% depending on the requirements of the function.
Qualifications and Experience:
- Education:
CA (Certifications in IIA, CIA will be added advantage)
- Minimum
of 3 to 5 years’ experience. Experience as an internal/ process/SOX
auditor, risk management consulting, and business process improvement is
preferred.
- Possess
knowledge and understanding of audit methodologies, system development
methodologies, project management, COSO frameworks and standards
- Strong
analytical skills with clear logical and strategic thinking to find out deeper
insights, including root cause analysis, and ability to present findings
in a structured way. Knowledge of and experience with various data
analysis tools, including technical expertise as regards data modelling.
- Relationship
management and business partnering skills – proven experience of building,
developing, and sustaining relationships with operating management.
- Strong
interpersonal skills and the ability to communicate effectively at all
levels both internally and externally (written and verbal).
Areas of responsibility:
5 Key accountabilities:
- Holistic
and timely delivery of internal audit assurance reviews in line with GAR’s
ways of working (WoW) to provide assurance on the effectiveness of risk
management and control procedures.
- Provide
insights and solutions that promote effective and efficient business
operations and IT governance, enhanced controls, and better risk
management. Synthesise, analyse, and translate internal and relevant
external data into meaningful insights and risk identification.
- Support
with relationship management for key elements of the business including
GAR function. This includes engaging with stakeholders at all levels as a
trusted business partner and supporting the embedding of governance, risk
and compliance.
- Develop,
commit to and action a self-development programme, and contribute to the
development of others in the team.
- Participate
and delivery in one sprint/non audit initiative of India/Global GAR Team.
Leadership Attributes Required:
Win Through Execution
- Quickly
Build strong relationships ‘on the ground’ with business partners.
- Deliver
a strong performance as a team member on key assignments. Demonstrate an
understanding of business and process risks across multiple business
areas.
- Empowered
to articulate effective and efficient risk mitigation strategies.
Demonstrate thorough and consistent knowledge and application of our WoW.
- Stay
focused with a positive outlook, demonstrate rigour and brilliant execution.
Shape the Future
- Applies
root cause and data driven analysis to support the development of
impactful business insights and efficiency opportunities.
Inspire Through Purpose
- Role
model the Diageo values and culture (especially in relation to standards
of controls and compliance) and demonstrate high standards of personal
integrity to inspire others.
- Build
and sustain trust with key business partners.
Invest in Talent
- Develop
and apply self-awareness. Leverage strengths within GAR and the wider business
and have humility to be open to ideas and learnings from others.
- Grow
both functional and leadership capability and experience.

Supply Finance Business Partner
Diageo RanchiRanchi
2 months agoView more
Locations: Ranchi
Work experience: 3-5
years
The role is responsible
for handling the unit finance & account operations of multiple third party
owned manufacturing operations of Diageo India and includes activities around
fund management, vendor management, month-end closures/ reporting, supporting
in audits, tracking cost sheets, and ensuring SOX compliance:
- Support business and operation
team in all finance matters and periodic Operational reviews.
- Responsible for insight building
and managing & monitoring Make productivity initiatives of the unit.
- Lead the Quarterly Financial
Review with Make Finance Cohort Lead.
- Support Make Cohort Lead and
Procurement team in rate fixation with 3P through cost sheet validations
and developing negotiation strategy.
- Oversight over vendor payment/
reconciliation process which includes GRN, bill booking, payment
processing and reconciliations which are managed by Unit team and Share
services.
- Responsible for monitoring
operation wastages and cost sheet components and driving efficiencies and
optimizing costs.
- Participate in TB / Balance Sheet
review process anchored by FC Tower and drive all actions due from Plant
Finance BPs as per agreed timelines.
- Ensure necessary entries for
amortization, label registrations, license fees and market bottle
incentives are made on the system.
- Ensure release of daily PO claims.
- Lead governance over Capex
processes and manage review of projects.
- Coordinate MIS reports on
manufacturing, inventory, SLOB, monthly PV & pending C&F forms and
report to the HO periodically.
- Support in statutory audits, tax
audits and internal audit and implementation.
- Support in preparation of the unit
budget.
- Anchor the financial control
environment in units and assist in Sox / IFC audits.
- Support in the creation and implementation
of effective governance, compliance and risk management frameworks across
USL to drive holistic performance and maintain reputation
- Ensure pro-active input into
preventative actions to address key business risks
- Support in resolution of issues
and proactively create an environment where risk is avoided
- Champion the embedding of a
compliance culture within USL

Consultant – Salesforce Admin
Tata Metaliks KharagpurKharagpur
2 months agoView more
Locations: Kharagpur
Company preference - Locomotor Disability
2. Organizational integration - Classification of the position within the organization
Location / Country Kharagpur, India
Organizational Unit TML
Management Band Contractual
Organization Level On Contract
3. Reporting relationships - Reporting lines and clarification of functional deputies of the position
Reporting to
Line and functional reporting lines Lead SAP
Direct reports
if any, show numbers and job
title(s)
Supported by the solution provider’s development team
4. Overall target of the position
Responsible for ensuring smooth functioning of Salesforce CRM application, DB administration, license
compliance, User & Access Management, DR & BCP testing, Coordinating with development team &
vendors. Shall have techno-functional knowledge of Salesforce, integration with other applications
(APIs), Change management, patch management.
5. 5.1 Tasks & Responsibilities: (Key Responsibilities related to Salesforce CRM)
Serve as primary system administrator for the TML Salesforce.com environment with 40+ users
and SAP Basis
Handle all basic administrative functions including reports and dashboards, workflows, and other
routine tasks
User account and access management, License & Risk management, and Patch Management
Handling – IT Compliances, Internal Audit, ISO audit, ITGC audit
Manage TML Salesforce data feeds and other integrations including background job
Development / maintenance of Salesforce, knowledge of programming and able to do some
changes, testing & transport movement
Change & release management - Understanding the requirement given by customer, interact
with customers, conduct impact analysis, planning, solution designing, Coordinating with support
team (development, testing, deployment & post implementation)
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors, and the application development team
Data backup, DR & BCP management
Able to articulate and convert the business requirement into technical specification and engage
the solution developments partners wherever required.
5.2 Key Performance Indicators
Time taken to resolve the issue
Adherence to timelines
% of issues resolved
Availability of the critical systems
Customer Satisfaction Improvement
5.3 Autonomy/Authority
Area(s) where the position holder is the decision maker: Maintenance of the Salseforce system and Data
Base Administration.
Area(s) where the position holder provides recommendations: Change & release for new developments
/ modification in existing / process integration, patch management, user role & risk management.
6. Job Specifics (Exceptional characteristics related to the job, e.g. extensive travel time)
Stay abreast of the latest trends, new technologies and provide innovation solution
7. Profile: (competencies & knowledge needed to fulfill the position)
Techno-functional knowledge of Salesforce CRM System and strong knowledge and hands on
work experience in Salesforce Admin / Basis activity.
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and
manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts,
decompose high-level information into details, abstract up from low-level information to a
general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and
downstream applications, systems and processes
7.1 Education & Trainings
Mandatory (Must have): 1. BE/B.Tech or MCA degree course from an accredited institution.
2. Certificate in Salesforce Admin (ADM201 and ADM211) certified
Desirable (Nice to have) : SAP Basis certification will be an added advantage.
Sales Cloud, Service Cloud and Developer certifications preferred
7.2 Professional Experience
Mandatory (Must have): Minimum 2 years
Desirable (Nice to have): Candidate with experience in manufacturing industry
7.3 Language Skills
Mandatory (Must): English & Hindi
Desirable (Nice to have) : Bengali

Lead Associate Finance Transformation
Tata Power MumbaiMumbai
2 months agoView more
Locations: Mumbai
Company preference -
Hearing Impaired
Cerebral Palsy
Chronic Neurological conditions
Dwarfism
Intellectual Disability
Locomotor Disability
Multiple Sclerosis
Muscular Dystrophy
Reports to -Head - Finance
Transformation
WL - ME
Location - Mumbai
Number of positions
6
Experience (Min. – Max. in yrs.)
3-6 Years
Educational Qualifications
CA/ ICWA/MBA Finance
Skills
Understanding of accounting principles and of financial systems and processes in several functional areas of finance along with finance domain expertise
Ability to communicate/influence/negotiate easily and effectively across internal & external stakeholders
Innovation Mindset, Design Thinking, Data Analysis Advanced knowledge
Excellent project management skills
Exposure Required (Nature of Job Responsibilities that have been handled previously)
Should have prior hands on experience in planning and execution of Finance Process transformation backed by automation in complex setup
Having worked on R2R, P2P, C2P, FP&A process automations, Budgeting & forecasting tools , treasury automation .
Working experience in Shared Services will be preferred.
Key Deliverables
Map all the primary Finance processes like (R2R, P2P, C2C Budgeting/forecasting/FP&A, Treasury process, Taxation process) and critically review with aim to do away with manual interventions and converting them through automation.
Own the Project Transformation from end to end and overall responsibility of implementation of agreed Project Plan
Financial Reporting : Accelerate financial closing by reducing manual interventions
Budgeting, Forecasting & Financial Planning & Analysis (FP&A) MIS reporting : Superior automated tools for forecasting & MIS reporting KPI’s with aim to provide greater insights into the business
Shared Services : Taking the current Shared Services set up to the newer age technologies by automating manual tasks and increasing the scope of shared services across organization
Need to relook & integrate Purchase to Pay, Customer to Cash processes into finance process
Treasury : Bring in the best available automation tools to digitise front end and back end treasury operations
Tax : Getting the best in compliance management and automation tools integrated with SAP ERP.
A rapid drive in automation & creation of internal experts in whatever technology we bring in

Company Secretary
Tata Power MumbaiMumbai
2 months agoView more
Locations: Mumbai
Company preference -
Hearing Impaired
Cerebral Palsy
Chronic Neurological conditions
Dwarfism
Intellectual Disability
Locomotor Disability
Multiple Sclerosis
Muscular Dystrophy
Reports to CS-TPREL
WL ME-03 to ME-01
Location - Mumbai
Number of positions
6
Age(Min. – Max. in yrs.)
23-30
Experience (Min. – Max. in yrs.)
4 to 7 years Yrs.
Educational Qualifications
Graduate in Commerce, Company Secretary, Degree in Law (Preferable), Chartered Accountant (Preferable)
Target Mgmt. Colleges
Tier 3/ Tier 2 Colleges
Skills
MS Office.
Context to the role
Secretarial and corporate compliance functions Exposure Required
(Nature of Job Responsibilities that have been handled previously)
1. Conducting Board and Committees’ meetings
2. Company law and allied legislations related compliances
3. Drafting skills
4. Debt Listed SE compliances
5. RPT compliances
6. FEMA Compliances
Typical Organizations to look at:
(Please specify names of companies)
Working in the CS field for last 4 - 7 years. Atleast 1-2 years of experience in public listed company / public debt listed company / public debt listed joint venture company/PE Investors
Key Deliverables
Conducting Board and Committees’ meetings
Company law related compliances
Maintain statutory registers
Drafting of board and committee agenda notes and minutes
Board’s Report
Notice and AGM
FEMA Compliances
RPT Compliances
Filing of e-forms
Dealing with JV partners and their queries/requirements
Vetting of legal documents
Additional Job Deliverables
1. Analytical skills for interpretation of laws
2. Accounting matters
In terms of Job Role
Drive for Results, Ability to withstand pressure, Team work, Business Acumen, Customer Focus, Functional excellence

Operations Assistant
Godrej Capital Multiple LocationsMultiple Locations
2 months agoView more
Locations: Bangalore, Delhi, Mumbai, Pune
Operations
Support in locations |
|||
Designation |
Location Operations Assistant/ Operations
Assistant |
Type
of employment |
Contractual on 3rd party |
Reporting
to |
Assistant Branch Ops
Manager |
Location |
Mumbai, Pune, Delhi & Bangalore |
Function |
CC & Operations |
||
Job
Purpose |
This role requires the candidate to be well-versed in Loan Branch
Operations. The candidate should have a collaborative approach in owning up to and discharging his/her responsibilities. |
||
Role |
·
Performing pre-login checks of Home Loan documents and co-ordinating
with Sales Managers for any discrepancies ·
Data entry of the docket in the core system ·
Ensuring compliance with the process and login checklists at all times ·
Co-ordinate with Branch Sales and Credit teams for smooth flow of loan
files ·
Scanning and storage of loan documents safely at Branch premises ·
Performing pre-disbursement checks as per checklist and data entry of
details in system for disbursement ·
Working on excel based reports and other activities as required from
time to time |
||
Qualification
& experience |
Graduate with at least 2 years of
work experience in Banking/NBFC Branch Operations (HL Ops experience
preferable) |
||
Essential
skills |
1.
Eye for detail and ok to work beyond shift timings if required 2.
Good communication skills and multi-tasking skills 3.
Ability to work in a challenging and unstructured/dynamic start-up
environment |
||
CTC |
In line with experience & education |

Seller Support Associate - Hard of Hearing and Speech Impaired candidates
Amazon BangaloreBangalore
2 months agoView more
Locations: Bangalore
Job Description:
The Selling Partner Support Associate acts as the primary
interface between Amazon and our business partners. The Selling Partner Support
Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the Amazon platform. The successful candidate
has an immediate, distinct effect on the experience of customers of Amazon,
making a strong record of customer focus a high standard for the role. A Selling
Partner Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team
environment, all while adhering to service level agreements for chat
& emails
Roles and Responsibilities:
This includes, but is not limited to:
- The Seller Support Associate
demonstrates end to end ownership of every seller interaction coupled with
proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and
professional written communication.
- Provides prompt and efficient
service to Amazon Sellers and Merchants including the appropriate
escalation of Sellers' issues.
- Maintains a positive and
professional demeanor always portraying the company in a positive light
and effectively managing sensitive issues.
- Demonstrates excellent
time-management skills and the ability to work independently while using
departmental resources, policies and procedures.
- Contributes to a positive team
environment and proactively aids team members with difficult contacts as
needed.
- Maintains acceptable performance
metrics such as quality, productivity, first contact resolution, and
attendance.
- Actively seeks solutions through
logical reasoning and data interpretation skills and identifies trends to
appropriate channel including improvement suggestions.
- Liaise with other departments such
as Customer Service, Merchant Investigations, or Payments teams as
required to resolve Seller's issues and questions.
Basic Qualifications:
- Education: Bachelor Degree in any
discipline with 0-5 years of experience.
- Excellent written communication in
English.
- Shifts: The job
involves working in a 24/7 environment including night shifts and the
shifts are decided based on the business requirement.
- Weekly Off: Rotational
two- consecutive day off (it is a 5-day working week with 2 consecutive
days off.
- Candidates willing to work on chat
& emails (concurrent blended profile)
- During the first four months
(Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop
and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and
MS Office.
- Should be willing to service
selling partners from all marketplaces across the Globe (Including India
USA EU and ME)
Additional Information:
Information security: You should be will
to sign a undertaking pertaining to do's and don'ts in accordance to the data
Security policy
Weekly Off: Rotational two-
consecutive day off (it is a 5-day working week with 2 consecutive days off)
Amazon is committed to a diverse and inclusive workplace. Amazon
is an equal opportunity employer and does not discriminate on the basis of
race, national origin, gender, gender identity, sexual orientation, protected
veteran status, disability, age, or other legally protected status.

Communications Head / Manager
Nayi Disha HyderabadHyderabad
2 months agoView more
Locations: Hyderabad
Location: Currently Work from home, soon office in Hyderabad
Nayi Disha is progressive non-profit that leverages technology and works a life-long partner for
families affected by Autism and other developmental disabilities. Since our inception in 2015, we have
established ourselves as a credible resource for families and reached over 2,50,000 people across the
country. With (IDD), building a strong growing community of 16,500+ families.
Primary Responsibilities
• Create informative press releases, newsletters, and related branding materials.
• Plan, develop and implement an effective digital strategy and marketing campaigns (organic and paid) across various online channels like Facebook, Twitter, LinkedIn, Instagram, SMS, and Emails to reach parents, caregivers, well-wishers and donors.
• Envision and implement strategic roadmap to reach target parent segment in smaller towns and cities.
• Strategize and execute marketing on social media by managing budgets, monitoring spends, analysing returns and highlighting variances.
• Lead SEO efforts with the help of vendors and volunteers with the aim to increase platform rankings across search engines.
• Launch and execute campaigns and promotional events to increase the uptake of Nayi Disha platform and helpline served in tier 2/3 cities of India
• Liaison with other teams to support their initiatives through online efforts.
• Actively find and nurture relationships with influencers and promoters to help Nayi Disha’s online family and increase reach to target parent segment.
• Increase engagement with parent community through online live events across channels.
• Effectively manage impact of various activities and work as part of the M&E team.
• Conduct information and awareness sessions about Nayi Disha for parents, corporate and other stakeholders.
• Track, measure, analyse and report out key metrics to assess the impact of our social media initiatives and campaigns
• Monitor & supervise all aspects of internal & external communication
Desired Profile
• Masters / Bachelor's degree in communications, marketing, sales, business or related fields.
• Relevant experience of 5+ years - preferably with non-profit organization on outreach. activities.
• Strong understanding and experience of Digital Media marketing
• Prior experience in intellectual/ developmental disabilities domain will be an added advantage
• Stakeholder Management, ability to network and pursue relationships • Immaculate verbal & written English, excellent communicator
• Ability to work with other team members in a seamless manner
• Self-starter with ability to set priorities and multitask and handle multiple projects

Senior Brand Manager
Diageo BangaloreBangalore
2 months agoView more
Locations: Bangalore
Diageo India operates through its subsidiary United Spirits Limited,
India's leading beverage alcohol company, with an outstanding portfolio of premium brands.
In 2013-14, Diageo
plc acquired a 54.8% shareholding in United Spirits making India one of its largest markets.
Founded in 1826, it is the largest Indian spirits company involved
in the manufacture, sale and distribution of beverage alcohol, producing and
selling around 120 mn cases of Scotch whisky, IMFL whisky, brandy, rum, vodka,
gin and wine. Its portfolio of over 140 brands includes
the much-loved McDowell's No.1, Royal Challenge, Signature, and Antiquity as well as Diageo's iconic brands such
as Johnnie Walker, VAT 69, Black & White, Smirnoff and Ciroc among others.
The company has 18 brands that sell more than a million cases each
year, of which 4 brands each sell more than 10 million cases annually,
generating total revenues of Rs.8353 in FY2015. The organization prides itself
on innovative products that have made a mark on the world stage by regularly
winning local and international accolades and awards.
Headquartered in Bengaluru, the company has a strong global
footprint supported by a committed team of 5500+ employees dedicated to
fulfilling the company's mission of becoming the best performing, most trusted
and respected consumer goods company in India. The company has a strong
distribution network and point of sale coverage and is represented in 81000
outlets across India. It has over 78 manufacturing facilities across 23 states
and 3 union territories in India.
A major contributor to state excise revenues, it makes a valuable
contribution of over Rs. 35,000 crores annually to the exchequer by way of
excise, sales tax, octroi and other levies.
Diageo sincerely believes in being a good corporate citizen and is
committed to creating a positive role for alcohol in society through its national Road to Safety programs. Diageo
also improves the lives of people in the communities around its plants with particular emphasis
on Empowering Women.
Its flagship program,
Project S-H-E delivers
much-needed
initiatives in water, health and education to lead the industry in
demonstrating the highest standards of corporate citizenship.
The company is
listed on the Bombay Stock Exchange (BSE: 532432) and the National Stock
Exchange (NSE: MCDOWELL-N).
Visit Diageo's
global responsible drinking resource, www.DRINKiQ.com,
for information, initiatives, and ways to share best practice.
Celebrating
Life, Every Day, Everywhere!
Position
Name: Senior Manager
Level:
L5A
Reports to: Senior General
Manager
PURPOSE OF THE ROLE: The purpose of the role is to manage the overall brand health and
in-market performance of the brand. In service of this, the candidate is
required to pull together and inspire an eco-system of external partners and
internal cross-functional teams towards delivering NSV, marketshare,
recruitment (P4W), brand health targets set for the year. The role is
accountable for shaping performance of the brand by developing an inspiring
Marketing Business plan (MBP) and delivering creative excellence, media first thinking,
performance management and championing compliance norms.
TYPICAL ROLE
REQUIREMENTS |
|
Qualification: |
• MBA with
specialization in Marketing (tier I/ II institute) |
Experience: |
• Minimum 6
years’ experience in Marketing with at least 2 years’ experience of working
with a lifestyle brand/category |
Knowledge
& skills: |
• Proven record
in translating consumer and customer insight into effective growth drivers • Has an eye for
design thinking and creative excellence • Brilliantly
executes with immense attention to detail • Strong
Analytical skills with a keen ability to draw out insights from data • Drives Next Gen
Marketing thinking and principles clearly through each key strategic work
stream and execution elements • Powerful
articulation and storytelling • Strong
Commercial Acumen and proven record of agility in managing performance • Inspires agency
partners and rallies them to effective implementation in service of the brand agenda |
Best Suited
for Someone who |
• Thrives in a
performance based culture • Open to
learning and unlearning and willing to take BIG bets • Comfortable
with the complexities of a digital world and strives to find opportunities • Able to
influence and inspire people towards on an
agenda • A person with
great imagination and creative orientation |
AREAS OF
RESPONSIBILITY |
PERFORMANCE
MEASURES (QUANTITATIVE / QUALITATIVE) |
|
1 |
Win through execution |
|
|
• Lead the
development, selection and deployment of all growth drivers as a part of GAME planning backed with clear
ROIs and learning plans • Ensure flawless
execution of growth drivers in collaboration with central customer marketing • Accountable for
overall management of brand budget (ATL) to drive effectiveness and efficiency of spends • Lead all brand
performance discussion in internal review meetings and influence clusters (BPMs, SNOP etc) • Lead the brand
influencer and advocacy plan development and execution in partnership with
the I&A team • Accountable for
the development of brand communication/content/key visuals look based on the finalized
platform/creative idea • Responsible for
development of brand architecture, advertising architecture, packaging architecture and brand out
innovation approach in consultation with the innovation team • Lead the
development and execution of the "Brand purpose vehicle (BPV)" business strategy plan
by collaborating with the proxy brand ecosystem |
|
2 |
Shape the future |
|
|
• Responsible for
reframing the mid and long-term BRAND STRATEGY by constantly learning from
the environment and setting bold an ambitious plans for the future • Use personal
impact and influence with all internal and external stakeholders to bring together teams in service
of delivering brand's ambition and performance. • Invest time in
building relationships with partners to constantly keep business updated with
new trends and ideas that can be applied to unlock performance. • Build and
implement a pipeline of ideas that are being tested as future growth drivers. work with internal
and external partners to experiment and take some risks • Lead
Innovation/Renovation project commercialization from Gate 5 to Gate 6 with support from BCC Project Manager
& Innovation Head |
|
3 |
Inspire through purpose |
|
|
• Invest in self
and lean on managers to find a connection between personal purpose and that
of Diageo • Foster team
spirit and healthy competitiveness with peers • Invest in
building win win relationships with COEs and cross-functional team that lead
to powerful co-creation • Part-take in
leading and solving internal agendas and issues that move the organization/team
forward together |
|
4 |
Invest in talent |
|
|
• Be responsible
for fire-starting a knowledge sharing environment with peers to other
colleagues to facilitate learning • Be inclusive
and open to diverse ideas and views • Role model team spirit • Lead as an
example of resilience and agility in a VUCA
environment |
|