Contact Centre Executive
1 year
Noida
Not Specified
Locomotor Disability
Customer service & Operations
Energy Utilities
Bachelors
Job Description
Job Title: Customer Care executive
Job Location: Noida – Uttar Pradesh
Shift Time: Mon to Sat | 0900 – 1800 hrs.
Main Purpose of the role:
We are looking for a qualified Customer Care Executive who can handle Signify’ s customer queries & complaints related to pre & post sales, with excellent communication skills and with positive mindset. Customer care executive is a primary point of contact for the customer, and it is required to have an excellent command of the languages we are serving, superior oral skills, a pleasant phone presence, customer service skills, basic computer skills, as well as interpersonal and communication skills.
Job Description Summary
- Answer calls, chats & Emails with an approach to deliver positive customer satisfaction.
- Basic computer operating skills required (MS- Office Applications)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction.
- Focus on First Call resolution and maintain defined quality on calls.
- Understands and contributes positively to meet the SLAs & targets.
- Ensures Customer Satisfaction, Service Level%, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, call back timeliness etc. to meet consistently.
- Take complete ownership of self-learning & development.
- Offering exceptional customer service and satisfaction.
- Process: Voice, Chat, Email
Skill Requirements:
- 1 - 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Exceptional verbal and written communication skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.