Contact Centre Executive

Job Title: Customer Care executive                                                 

Job Location: Noida – Uttar Pradesh

Shift Time: Mon to Sat | 0900 – 1800 hrs.

Main Purpose of the role:

We are looking for a qualified Customer Care Executive who can handle Signify’ s customer queries & complaints related to pre & post sales, with excellent communication skills and with positive mindset. Customer care executive is a primary point of contact for the customer, and it is required to have an excellent command of the languages we are serving, superior oral skills, a pleasant phone presence, customer service skills, basic computer skills, as well as interpersonal and communication skills.

Job Description Summary

• Answer calls, chats & Emails with an approach to deliver positive customer satisfaction.
• Basic computer operating skills required (MS- Office Applications)
• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction.
• Focus on First Call resolution and maintain defined quality on calls.
• Understands and contributes positively to meet the SLAs & targets.
• Ensures Customer Satisfaction, Service Level%, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, call back timeliness etc. to meet consistently.
• Take complete ownership of self-learning & development.
• Offering exceptional customer service and satisfaction. 
• Process: Voice, Chat, Email

Skill Requirements:

• 1 - 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. 
• Exceptional verbal and written communication skills.
• Good problem-solving abilities. 
• A customer-oriented individual. 
• Ability to meet deadlines and prioritize tasks. 
• Outstanding interpersonal and organizational skills. 
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.