Customer Order Specialist

Key Responsibilities

Checks availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations

Screens complex orders (specials) regarding technical content and commercial correctness.

Manages specials, combined shipment, missing or dead on arrival.

Monitors digital sales order creation process

Monthly reporting of order receipts, deliveries, sales and stock levels.

Accepts and validates sales order by checking references and validating relevant information

Manages sales orders up to delivery and to forwarding.

Manages customer master data

Responds to customer questions and complaints regarding products and services provided through various channels.

Manages manual order creation for complex projects, including milestone delivery and billing schedules

KPIs

Confirmation TAT

Back Orders

Touchless Orders %

DRM II

Skills & Experience

3+ years of experience

Strong understanding of customer Order Execution cycle including warehousing and transportation activities

Strong customer orientation

Speed & Execution mindset