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Customer Service Officer

Top airline service
Experience
Fresher
Locations
Pan India
Website
Not Specified
Disabilities
Leprosoy Cured persons, Locomotor Disability, Dwarfism, Cerebral Palsy, Speech and Language disability, Hearing Impairment (Deaf and Hard of Hearing), Multiple Sclerosis, Epilepsy
Posted 1 month ago
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Job Description

To carry out safe and secure on time operations in accordance with the ground operations
manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following
activities.
Reservations & ticketing:
 Making reservations across the counter
 Selling of tickets.
 Remitting cash to the concerned department.
 Answering customer queries over the telephone.
Departures
 Attend the pre – flight and post flight briefings.
 Setting up of check in counters.
 Screening of checked in baggage.
 Maintain high quality of Check in procedures.
 To assist customers with special requests.
Arrivals
 To assist customers with special requests.
 To assist customers with Mishandled / damaged baggage. Prepare all required reports
for the same.
 Co-ordination with the baggage vendor for the damaged bags.
 Follow up with the en-route stations regarding lost baggage.
Post flight departure
 Filing of all necessary flight papers
 Any other responsibility assigned by the management from time to time
“Be aware of and comply with his / her safety responsibilities and accountabilities as
laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

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