Customer Service Officer

To carry out safe and secure on time operations in accordance with the ground operations
manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following
activities.
Reservations & ticketing:
 Making reservations across the counter
 Selling of tickets.
 Remitting cash to the concerned department.
 Answering customer queries over the telephone.
Departures
 Attend the pre – flight and post flight briefings.
 Setting up of check in counters.
 Screening of checked in baggage.
 Maintain high quality of Check in procedures.
 To assist customers with special requests.
Arrivals
 To assist customers with special requests.
 To assist customers with Mishandled / damaged baggage. Prepare all required reports
for the same.
 Co-ordination with the baggage vendor for the damaged bags.
 Follow up with the en-route stations regarding lost baggage.
Post flight departure
 Filing of all necessary flight papers
 Any other responsibility assigned by the management from time to time
“Be aware of and comply with his / her safety responsibilities and accountabilities as
laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”