Executive – Customer Experience

Functional responsibilities:
 Respond to customer complaints and queries via email & calls
 Extensive outcall to customers to provide resolution
 Coordinate with other departments – especially Airport, call centre, and finance to resolve customer complaints and queries and provide resolution to customers

Behavioural competency:
 Resilience to challenging situations
 Customer centric approach
 Great negotiation and persuasion skills
 Agility
 Eagerness to learn
 Time management
 Great team player

Technical Knowledge:
 Excellent English and Hindi language skills (both verbal and written)
 Good typing skills

Minimum Eligibility:
 Graduate
 Prior 2-3yrs of work experience in email & voice process (desired)
 Prior experience in customer grievance handling (desired)

Must be comfortable with rotational shifts and rotational offs

"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where
the viewpoints and life experiences of our employees help us foster strong connections with all our
customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our
employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste,
creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled
status, marital status, nationality, age, family status, and maternity status"