LMAQ - Quality Specialist - L3

Job Description:
The Last Mile Analytics & Quality Team is looking for a Transportation Quality Specialist who
will act as the first level of support for address resolution, geocode correction maps edits, driver
support and static route management in Last Mile along with other operational issues and
activities related to Transportation process and optimization.
Your efforts will impact our customers directly! This job requires you to constantly hit the
ground running and the corrections/edits you perform will ensure successful deliveries. Your
ability to learn quickly and work on disparate and overlapping tasks will define your success.
This job will enable you to experience a breadth of impact across multiple Engineering and
Operations groups.

Roles and Responsibilities:
This includes, but is not limited to:
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve
outliers/exceptions
• Identify patterns emerging in the audits and contribute to process/program improvements
• Provide timely response to stakeholders on related tasks as per SOP and SLA
• Systematically escalate problems to the relevant owners/ teams according to pre-
determined process.
• Highlight exceptions within SOPs, work types to managers to improve work flow
• Maintain records of day to day work by updating trackers or workflow tools
• Meet business metrics and goals i.e. SLA, productivity, quality and utilization
benchmarks
• Understand performance metrics for driving business goals
• Work in a collaborative environment and contribute to the growth of the respective
team/program
• Develop a global perspective and understand the nuances of various geographies that
Amazon operates in
• Provides inputs on new metrics and tools. Comes up with suggestions to improve
productivity and quality. May be involved in improvement(s) (Kaizen) work outs

• Basic Qualifications 
* Bachelor's degree
• Good communication skills - both verbal and written
• Demonstrated ability to work in a team
• Sound problem solving ability and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Excellent attention to detail and work with the highest level of accuracy

Preferred qualifications
• Working Knowledge of MS Office products such as Word and Excel
• Excellent communication and data presentation skills Fluent written and spoken English

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes based on
business requirement)
Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2
consecutive days off. The off days change based on business requirement)