Merchant Onboarding Specialist
Not Specified
Bangalore
Not Specified
Blindness, Low Vision, Leprosoy Cured persons, Locomotor Disability, Dwarfism, Intellectual Disability, Mental Illness, Cerebral Palsy, Specific Learning Disabilities, Speech and Language disability, Hearing Impairment (Deaf and Hard of Hearing), Muscular Dystrophy, Acid Attack Victim, Parkinson's disease, Multiple Sclerosis, Thalassemia, Hemophilia, Sickle Cell disease, Autism Spectrum Disorder, Chronic Neurological conditions, Multiple Disabilities including Deaf Blindness', Down Syndrome, Epilepsy, Spinal Cord Injury, Others
Job Description
Profile: Merchant Onboarding Specialist (FTE)
Salary: INR 3.85l - 5.8 lakhs | ESOPs - 4 lacs
Location: Banaglore
Disability Type: Locomotor, Dwarfism, and muscular dystrophy
Job purpose
The merchant onboarding specialist acts as the primary interface between Phonepe and our
merchant business partners. The onboarding specialist will be responsible for providing timely and
accurate operational support to the business team in onboarding the merchants on to the Phonepe
platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe
Merchants. A merchant specialist is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment, all while
adhering to service level agreements.
Duties and responsibilities
● Primarily handling business team escalated cases daily and processing of merchants account
for activation doing KYC.
● Working with the internal stakeholder to extract the resolution.
● Identify opportunities for process improvement, considering the merchant experiences
● Proactively help to resolve Merchant concerns in a timely, professional and positive manner,
escalating issues to next level or other internal stakeholders, as needed
● If required need to connect with the merchants via Phone or non-voice channel, to
understand and work on the case efficiently and effectively
● Flexible to take up extra initiative or additional work as per the organizational requirement
● Possesses detailed knowledge of merchant onboarding, to handle merchant/KYC related
cases
Educational Qualification & Experience
● Education – Graduate in any stream (10+2+3)
● Skills – Best written and communication skills & MS Office knowledge
● Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
● Experience – 2 to 4 years
PhonePe Full Time Employee Benefits
● Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life
Insurance
● Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency
Support System
● Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance
Program, Day-care Support Program
● Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
● Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS,
Leave Encashment
● Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband
Reimbursements, Salary Advance Policy
