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Merchant Onboarding Specialist

Not Specified
Not Specified
Blindness, Low Vision, Leprosoy Cured persons, Locomotor Disability, Dwarfism, Intellectual Disability, Mental Illness, Cerebral Palsy, Specific Learning Disabilities, Speech and Language disability, Hearing Impairment (Deaf and Hard of Hearing), Muscular Dystrophy, Acid Attack Victim, Parkinson's disease, Multiple Sclerosis, Thalassemia, Hemophilia, Sickle Cell disease, Autism Spectrum Disorder, Chronic Neurological conditions, Multiple Disabilities including Deaf Blindness', Down Syndrome, Epilepsy, Spinal Cord Injury, Others
Posted 10 months ago
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Job Description

Profile: Merchant Onboarding Specialist (FTE)

Salary: INR 3.85l - 5.8 lakhs  | ESOPs - 4 lacs 

Location: Banaglore

Disability Type: Locomotor, Dwarfism, and muscular dystrophy

Job purpose

The merchant onboarding specialist acts as the primary interface between Phonepe and our

merchant business partners. The onboarding specialist will be responsible for providing timely and

accurate operational support to the business team in onboarding the merchants on to the Phonepe

platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe

Merchants. A merchant specialist is expected to address chronic system issues, provide process

improvements, develop internal documentation, and contribute to a team environment, all while

adhering to service level agreements.

Duties and responsibilities

● Primarily handling business team escalated cases daily and processing of merchants account

for activation doing KYC.

● Working with the internal stakeholder to extract the resolution.

● Identify opportunities for process improvement, considering the merchant experiences

● Proactively help to resolve Merchant concerns in a timely, professional and positive manner,

escalating issues to next level or other internal stakeholders, as needed

● If required need to connect with the merchants via Phone or non-voice channel, to

understand and work on the case efficiently and effectively

● Flexible to take up extra initiative or additional work as per the organizational requirement

● Possesses detailed knowledge of merchant onboarding, to handle merchant/KYC related


Educational Qualification & Experience

● Education – Graduate in any stream (10+2+3)

● Skills – Best written and communication skills & MS Office knowledge

● Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred

● Experience – 2 to 4 years

PhonePe Full Time Employee Benefits

● Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life


● Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency

Support System

● Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance

Program, Day-care Support Program

● Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

● Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS,

Leave Encashment

● Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband

Reimbursements, Salary Advance Policy

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