Multiple Roles

1)Job Title: Sales Consultant

Location: New Delhi, India
Reporting To: Sales Manager

Key Responsibilities:

• Sales Growth: Achieve and exceed sales targets with high conversion rates and customer satisfaction.
• Customer Consultation: Customize group and FIT travel itineraries based on client needs.
• Customer Service: Respond to queries within 72 hours, ensure professional communication, and build trust.
• Process Adherence: Follow sales operating procedures, ensuring compliance and data accuracy.
• Product Knowledge: Develop expertise in travel destinations and recommend suitable options to clients.
• Collaboration: Work with internal teams (contracting, reservations, and purchasing) for smooth operations.
• Training: Attend sales and product training programs to enhance skills.
• Responsible Travel: Align with the company’s Purpose Beyond Profit philosophy.

Eligibility Criteria:

Essential:

• Previous sales experience with a track record of achieving targets.
• Strong knowledge of travel destinations, systems, and processes.
• Excellent communication and time management skills.
• Passion for travel and alignment with responsible travel philosophy.

Desirable:

• Postgraduate Diploma/Degree in Travel & Tourism.
• Strong organizational skills and attention to detail.
• Ability to work both independently and collaboratively.

2) Job Title: Reservation Executive - India

Reporting To: Reservations Manager

Key Responsibilities:

Reservations Management:

• Handle hotel and transport bookings for FIT and GIT trips accurately and on time.
• Respond to booking inquiries within 24 hours and maintain data accuracy in the reservation system.
• Provide group leaders with complete pre-trip information.

Costing & Pricing:

• Prepare costings and pricing for GIT trips while maintaining accuracy and budget compliance.
• Regularly update costs to ensure competitiveness.

System Management:

• Work on Travel Studio for service creation, supplier data, and trip pricing.
• Ensure accurate and timely data uploads in the system.

Communication:

• Maintain timely communication regarding updates or changes with internal teams and suppliers.
• Ensure emails are acknowledged or replied to within 24 hours.

Feedback Processing:

• Monitor feedback from passengers and group leaders on hotel and transport services.
• Investigate complaints and resolve them within 2 working days.

Responsible Travel:

• Contribute to Intrepid Travel’s Purpose Beyond Profit goals, including social and environmental objectives.

Eligibility Criteria:

Essential:

• Bachelor’s degree in Travel & Tourism or a related business field.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong regional destination knowledge.
• 2+ years of experience in the travel industry.
• Analytical skills and report generation experience.
• Excellent communication and collaboration skills.

Desirable:

• Eye for detail and ability to complete tasks error-free.
• Self-motivated with the ability to work independently.
• Passion for travel and alignment with Intrepid Travel’s responsible travel philosophy.

3) Job Title: Senior Functional Consultant – D365

Reporting To: Finance Systems & Projects Manager - Melbourne
Location: New Delhi, India

Key Responsibilities:

D365 Enhancements and Improvements:

• Lead functional improvement initiatives based on user feedback and system gaps.
• Conduct requirements gathering, playback sessions, and implement best practice solutions.
• Document changes, create action plans, and oversee controlled implementation of enhancements.
• Provide training, documentation, and ensure optimal system performance.

Incident Management:

• Guide Functional Consultant D365 on Level 3 application support incidents.
• Perform root cause analysis for recurring issues.

Upgrades and Performance:

• Oversee the D365 product roadmap and evaluate future updates for improvement opportunities.
• Monitor system performance and ensure smooth integration functionalities.

New Entity Setup and M&A Activities:

• Lead data migration tasks and ensure adherence to best practices for the gold environment.
• Plan and coordinate migration and integration activities.

Additional Duties:

• Handle ad hoc project-related tasks as required.

Eligibility Criteria:

Essential:

• Degree in Information Systems or Accounting.
• Expertise in Microsoft Dynamics 365 Finance and Operations with direct configuration experience.
• Over 7 years as a Functional Consultant with at least two D365 implementations.
• Certifications: MB-300 and MB-310.
• Proven ability to configure D365 and resolve complex issues.

Desirable:

• Experience in application support models within the finance domain.
• Techno-functional expertise (MB-700 or MB-500 certification is a bonus).

Skills and Attributes:

• Strong leadership and ability to manage small teams.
• Proficient in English with excellent communication and organizational skills.
• Adaptable to dynamic environments and capable of multitasking.
• Alignment with Intrepid Travel’s values and Purpose Beyond Profit philosophy.

Performance Measures:

• Timely and efficient implementation of functional improvements.
• Effective incident management with root cause resolution.
• Proactive D365 upgrade and performance monitoring.
• Successful execution of new entity setup and data migration tasks.

Compensation Allocation-:

1. Sales Consultant – Experience – 1-2 Years, In-hand Salary – 4.5 LPA, Location – Delhi
2. Reservation Executive – Experience – 1-2 Years, In-hand Salary – 4.5 LPA, Location – Delhi
3. Senior Functional Consultant D365, Experience – 7 to 10 Years, In-Hand Salary 22 LPA, Location - Delhi
4. KPMG- Ops Analyst- upto 3.5 lpa
5. Lalpathlabs- 
   1. Exec/Sr Exec – Direct Sourcing
   2. Exec/Sr Exec – Fulfilment
   3. Budget: hard stop at 4.5 LPA
   4. Experience: 2-3 years relevant experience