MYHR Benefits Administrator

Join Amazon's Benefits Experience & Technology Team (BXT), and help make a
difference for all Amazonians! The BXT My HR Benefits Team provides Benefits
specific assistance to Amazon employees in the form of accurate, consistent, and timely
responses to inquiries from various contact channels via phone, My HR Case and My
HR Chat. The Benefits Team primarily exists to connect employees with content and
data not available through intuitive self-service, and to intake process defects and
workflow these to relevant resolution teams.

We are currently looking for an Benefits Administrator to join our Benefits Center team.
The Benefits Administrator is a subject matter expert who specializes in benefits which
includes H&W, additional life benefits (life insurance, additional Amazon sponsored
benefits), retirement and stock. Responsible for assisting internal customers
(employees). They have the highest level of specialized knowledge within these areas.

The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are
resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier
2 team when necessary.

Key job responsibilities
In this role, successful candidates will demonstrate:
• Excellent organizational and time management skills
• Strong customer service focus
• Excellent verbal and written communication skills required
• Ability to understand benefit terms and programs
• Disciplined problem-solving skills and ability to execute solutions
• The ability to prioritize quality and customer experience
• Quick to take action to address an issue, and demonstrate strong judgement/decision
making
• Experience with rapid and complex changing work environment

Basic qualifications
 • 1-3 years of experience working in Benefits and/or Human Resources role /
Contact center environment
 • Bachelor’s Degree or advanced college education in a related field
 • Experience working within a global organization

This is a seasonal contract role for 6 months.