Product Executive

QUALIFICATIONS, SKILLS, AND EXPERIENCE
Essential
 Experience in successfully managing a range of product with a strong commercial focus
 Experience in trip design and operation, preferably relating to small group adventures or similar
 Experience working with destination management companies and third-party suppliers, including cost negotiation
 Experience in Microsoft Office suite including Excel
 Demonstrated knowledge of tourism/travel global sales trends
 Knowledge of small group travel operations and incident management.
 Ability to undertake pricing

Desirable
 Tertiary qualifications in travel/tourism, business management, international relations/development or similar

OTHER SKILLS AND ATTRIBUTES
Essential
 Ability to create strong working relationships with internal and external clients and suppliers
 Strong capacity to handle multiple stressors and manage varied workload effectively in a fast-paced environment
 Customer focused approach, including a demonstrated commitment to achieving customer satisfaction
 Exceptional attention to detail

Desirable
 Personal/professional travel experience in Intrepid Travel destinations
 Strong self-motivation and proven ability to take initiative and complete work autonomously

VALUE ALIGNMENT AND PURPOSE
Essential
 Passion for travel and belief in Intrepid Travel’s responsible travel philosophy
 Understanding of and support for Intrepid Travel’s Purpose Beyond Profit ethos
 Clear alignment with Intrepid Travel’s values (Real, Impactful, Ambitious, Together)
 A digital mindset

Key Tasks Benchmark Measure
Trip Development 
- Assist in the development of annual product plans across at DMC level to ensure sustained growth and profitability
- Assist in the annual product review process, refining existing trips, identifying new trip development priorities, and removing trips as required
- Work collaboratively with DMC departments to develop, refine and publish trip itineraries
- Undertake brand audits to ensure all trips are compliant with branding guidelines
- Oversee and contribute to content development to promote SERTs for external and internal customers

Pricing
 - Trip pricing & information for trips are up to date in Elements and Travel Studio
- Maintaining Product info & rates throughout the year

Customer Experience 
- Support CR in response to post trip passenger feedback & complaints ensuring identified issues are resolved
- Maintain strong working relationships with DMC departments and deliver good customer service internally
- Assist Product Manager in providing relevant and accurate destination, trip, and departure information for sales staff

Systems and Process
 - Ensure the quality and integrity of data is maintained within systems
- Contribute to the documentation and updating of Product team best practice policies, processes and systems

Admin Support
- Provide general administrative support to the Product team.
- Other tasks and projects as requested by the Destination Product Manager

Purpose Beyond Profit 
- Understand Intrepid Travel’s Purpose Beyond Profit philosophy and contribute to the achievement of the social, environmental and Intrepid Foundation goals as set by Intrepid Travel each year