Team Leader

NOTE- ONLY FOR FEMALE CANDIDATES

Job purpose
At Ekart our continuous endeavor is to provide high quality experience to the customers. The purpose of this job role is to lead a team of delivery
executives and coordinating all shipment deliveries/pickups are completed as per operational standards. The team leader will ensure that customers
experience high quality delivery service.

2. Duties and responsibilities
1. Ensure Hub opening & closing is done as per operational standards and requirements.
2. Supervise the Sorters who receive the shipments.
3. Planning as per available resources and allocating shipment for bike and van deliveries.
4. Ensure all team members are trained and are aware of operational standards.
5. Sorting shipment as per defined routes.
6. Create the Runsheet/Pickup sheet and assign daily work to WM's.
7. Prepare Reports; Check and revert on mails.
8. Execute ERP Transaction.
9. Prepare and share Day End reports.
10. Collection of cash, accounting and reconciliation with ERP.
11. Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
12. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations,
training, coaching as per OKR.
13. Adhering & supporting the organization into seamless adoption of new policies & process.
14. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery.
15. Track wish master's performance at a real time basis to ensure all deliveries are completed as per plan.
16. Provide support to the Wish Masters enroute and take necessary actions.
17. Ensure unexplained Zero stock variance at the hubs daily.
18. Achievement of Key Performance Indicators of TL as per company's goal.

3. Qualifications
• Minimum Graduate in any discipline. Master's Degree holders will be preferred.

4. Skill and Knowledge Required
1. Can drive a two-wheeler
2. Should be able to read and write in English. Knowledge of local/vernacular language is necessary.
3. Have complete knowledge of PIN codes and routes assigned to the Hub.
4. Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry.
5. Skill and knowledge of operating ERP used in logistics/supply chain and related industry.
6. Experience of managing shifts.
7. Should know computing skills especially reasonable knowledge and skills of Microsoft Office application such as MS Word, MS Excel, MS Power
point and MS Outlook mail.

5. Other requirements
1. Needs to have a valid Driving License.
2. Valid address proof documents (Rental Agreement, Voter ID, Passport, Aadhar Card, Electricity Bills, Nationalized Bank Passbook).
3. Should be an Indian National.
4. Should own a two-wheeler.
5. Preference will be given to those candidates who has the knowledge and skill of managing a team.
6. Experience of managing shifts and its operations.

6. Competencies - Behaviors, Attitude, Knowledge and Skill desired for the role.
1. Comprehension & Analytical Skills
2. Customer Orientation & Focus
3. Interpersonal and Intrapersonal Communication Capability
4. Team Building Capability
5. Flexibility & Adaptability
6. Situation Handling and Crisis Management Capability
7. Time Management Capability
8. Stress Management
9. Coaching Skills - Understanding team member's capability and adjusting leadership styles.
10. Positive Attitude and Assertiveness
11. Emotionally Intelligent
12. Managing Disciplinary Process
13. Planning, Organizing and Execution Capability

7. Working conditions
• The Team Leader will be working in shifts, working outdoors in case of deliveries/pickups.

8. Relationships
• Internal:
The incumbent will work with Executive Delivery, Hub In-charge, Area Manager, HR and all Operational Support Teams.
• External:
The incumbent will be in dealing with Customer as and when required.
In the absence of Hub In-Charge, TL will be required to manage all environmental bodies such as Government officials and compliance
inspectors, local authorities, media and non-governmental bodies.

9. Experience
• In case of external candidates: Should have a minimum of 2-3 years of experience as Team Leader, Supervisor or equivalent role from
logistics/supply chain and related industry.
• In case of internal promote: Should have a minimum of 1-2 years of experience as Executive Delivery at Ekart and have successfully qualified
in the Assessment and Development Center/Internal Career Progression criteria.

10. Age
• The ideal candidate should be between 24 years to 30 years of age.

11. Preferred Industry
• Logistics/ Couriers/Retail/FMCG/FMCD industry

12. Salary and Benefits
depends on current package and experience  - up to 3.16L gross

13. Interview Panel
• Panel 1: HR/TA Team and Hub In-Charge
• Panel 2: Area Manager

14. Shift timings and rotation schedule- Day shift between 6 am - 7 pm