Telephone Operator

Job Description – Telephone Operator

Role: Telephone Operator – Front Desk

Location: Aerocity, Delhi
Industry: Hospitality
Salary: ₹26,000–₹28,000 per month
Experience: Customer service experience would be preferred
Working Days: 6 days a week
Shift: Rotational shifts

 

About the Role

We are looking for candidates with good communication skills to work as a Telephone Operator under the Front Desk department of a five-star hospitality organisation in Aerocity, Delhi.

Key Responsibilities

• Handle and manage incoming telephone calls professionally.
• Respond to guest/customer queries and direct calls to the appropriate department.
• Provide clear and courteous communication over the phone.
• Coordinate with relevant teams to address guest requirements.
• Maintain a professional and customer-friendly approach while handling calls.

Candidate Profile

• Strong verbal communication skills are important.
• Candidates with a customer service/hospitality background would be preferred.
• Should be comfortable working in a rotational-shift environment.
• Should be comfortable working 6 days a week.
• Candidates should be comfortable working from Aerocity, Delhi.