Transaction Risk Investigator - SEPO

Job Description:

The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish

goals and will work under limited supervision of the Manager. Excellent individual problem-

solving and analytical skills are used to authenticate customers and complex transactions. Nearly

all decisions are expected to be made independently with little to no guidance and a high degree

of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal

communication with department management, risk analysts, risk engineers, other company

associates and third-parties to accomplish goals.

Productivity and quality assurance will be evaluated along with the overall contribution to the

development of the department.

 

Basic qualifications

• Excellent written and spoken English skills and an ability to compose a grammatically

correct, concise and accurate written response.

• Excellent interpersonal skills, with the ability to communicate complex transactional

issues correctly and clearly to both internal and external customers Problem Solving

Skills

• Demonstrated ability to work independently and make complex investigation decisions

with little to no guidance

• Excellent problem-solving skills

 

Preferred qualifications

• Demonstrated ability to analyze problems logically

• Self-disciplined, diligent, proactive and detail oriented

• Strong time management and organizational skills

• Effectively prioritizes work time to ensure productivity and fulfills department standards

for time spent

• Excellent ability to determine situational needs and provide appropriate solutions

 

Additional Information:

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4

months')

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive

days off. The off days changes every 3-4 months)