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Job Description:

The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for  chat & emails

Roles and Responsibilities:

This includes, but is not limited to:

The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

Demonstrates effective, clear and professional written communication.

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Basic Qualifications:

Education: Bachelor Degree in any discipline with 0-5 years of experience.

Excellent written communication in English.

Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.

Candidates willing to work on chat & emails (concurrent blended profile)

During the first four months (Training & Transition) no unplanned leaves are allowed.

Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)

 Additional Information:

Information security: You should be will to sign a undertaking pertaining to do's and don'ts in accordance to the data Security policy

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Company preference -  

Locomotor Disability

Hearing Impaired 

Visually Impaired 

Function 

1)Sales and Marketing

Prior experience in function and skills like managing data, project management, brand activations, communication

2)Operations and Supply Chain

Prior experience in the function or understanding of SAP, logistics management, demand planning etc. can be looked at

3)HR

4)Finance 

Prior experience in the function, CA inter and skills like accounting, SAP, data entry etc. will be helpful

Required Skillset 

Common Skills required across:

Well versed with Microsoft Office

Good communication skills

People with experience in coding, data analytics (tools) can be considered for digital function

Required Experience 

Should be a Graduate, post graduate would be preferable 

Experience in FMCG would be ideal

Please refer to the attached document

Kindly refer to the attached document for JD

Qualification: • Professional qualification of CS is mandatory. CA/law degree would be an added advantage

Experience: • At least 3-5 years Post Qualification Experience 

Knowledge & skills: • Acts with integrity across interactions
• Ability to communicate with and explain corporate law concepts to non-secretarial stakeholders
• Demonstrated ability to be proactive, self-driven with the capacity to work in a dynamic work environment
• Exposure to complex business environments
• Excellent analytical, written & verbal communication skills.
• Familiarity with changes in statutes

Best Suited for Someone who• Ability to influence key stakeholders.
• Ability to manage their time and prioritise effectively
• Ability to analyse complex amendments, draw connections and advocate a coherent strategy for implementation

Secretarial Responsibilities

• Responsible for compliance with all provisions of Companies Act (both periodic and event-based filings)
• Responsible for compliance with all provisions of SEBI listing regulations (both periodic and event based) including ensuring filing on the online portals of BSE and NSE     
• Responsible for compliance with insider trading regulations - weekly tracking of trades, periodic flyers, FAQ's etc.   
•Responsible for completion of secretarial audit, corporate governance certification, annual secretarial compliance report & other certifications to be issued by practising CS      
•Responsible for providing all secretarial documents to statutory auditorsand providing all clarifications from a secretarial perspective                                                                                                                                                                                                                                                                                                                                                                                                                                                        
• Support in pre, during and post board/committee meeting related work including upload of all agenda, pre-reads on Diligent board portal and preparation of minutes
• Annual report co-ordination and support in pre, during and post AGM work
• Tracking various amendments both under Companies Act and SEBI + various regulatory orders from time to time assessing its specific impact and preparing action plan for the Company.
 

Legal Responsibilities

• Support amalgamations, any other corporate restructuring from corporate laws perspective
• Co-ordinating with external firms for various opinions/advice on company law/SEBI matters from time to time including drafting case for opinion, explaining the background, doing research and ensuring the advice is in line with the business's expectations 

Filing Responsibilities

• Responsible for filing statements, notices, and other information according to relevant laws and regulations
• Responsible for filing board meeting agendas, information packages and the official minutes of board and committee meetings for the company secretarial team
• Responsible for filing accurate shareholder list/registrations and keeping them up-to-date
• Responsible for filing changes or developments in share/stock ownership and control
• Support the team’s processes and execution plans for their effective business partnering and ensure seamless controls 

Work experience: 8+ years

• Define & develop design standards ,principles and best practices for end to end analytics development
• Develop the technology roadmap and benchmark tools against the market standards
• Access the current tech stack and design to highlight gaps and recommend solutions.
• Evaluate current reporting tools and map to the customer VOC to analyze and propose the future tech stack
• Build a robust data Ingestion and consumption technical strategy based on the current and future requirements.
• Architect and create data views from big data store to feed into analytics solutions and visualization layers
• Integrating a modern big data analytics platform with an existing data warehouse
• Design and document technical solutions to complex requirements using various tools
• Provide technical guidance on implementing predictive and Prescriptive analytics.
• Identify new tools to simplify the current architecture

• Collaborate with architecture and operations teams to ensure solution compatibility with company standards

• should be an integrator between different functions by using IT systems as a platform.
• Act as the key liaison for the assign function to all other functional areas, including business units, the information technology department, and outside vendors
• Create consensus with other functions as to the timing of solution introductions, enhancements and withdrawals
• Oversee existing solutions / platform utilization , impact, benefit and resolve day to day operational issues

PURPOSE OF THE ROLE:

• To provide independent assurance to the Audit Committee and the Diageo Executive on the effectiveness of risk management and control procedures across the business, ensuring risks are being appropriately identified and managed across the business in a cost efficient, and sustainable manner.
• To enable GAR to achieve our strategic goals of being the ‘Best Audit & Risk Team in its Peer Group’ and the ‘Best Place to Build a Career’.
• Travel expectation of up to 25% depending on the requirements of the function.

Qualifications and Experience:

• Education: CA (Certifications in IIA, CIA will be added advantage)
• Minimum of 3 to 5 years’ experience. Experience as an internal/ process/SOX auditor, risk management consulting, and business process improvement is preferred.
• Possess knowledge and understanding of audit methodologies, system development methodologies, project management, COSO frameworks and standards
• Strong analytical skills with clear logical and strategic thinking to find out deeper insights, including root cause analysis, and ability to present findings in a structured way. Knowledge of and experience with various data analysis tools, including technical expertise as regards data modelling.
• Relationship management and business partnering skills – proven experience of building, developing, and sustaining relationships with operating management.
• Strong interpersonal skills and the ability to communicate effectively at all levels both internally and externally (written and verbal).

Areas of responsibility:

5 Key accountabilities:

• Holistic and timely delivery of internal audit assurance reviews in line with GAR’s ways of working (WoW) to provide assurance on the effectiveness of risk management and control procedures.
• Provide insights and solutions that promote effective and efficient business operations and IT governance, enhanced controls, and better risk management. Synthesise, analyse, and translate internal and relevant external data into meaningful insights and risk identification.
• Support with relationship management for key elements of the business including GAR function. This includes engaging with stakeholders at all levels as a trusted business partner and supporting the embedding of governance, risk and compliance.
• Develop, commit to and action a self-development programme, and contribute to the development of others in the team.
• Participate and delivery in one sprint/non audit initiative of India/Global GAR Team.

Leadership Attributes Required:

Win Through Execution

• Quickly Build strong relationships ‘on the ground’ with business partners.
• Deliver a strong performance as a team member on key assignments. Demonstrate an understanding of business and process risks across multiple business areas.
• Empowered to articulate effective and efficient risk mitigation strategies. Demonstrate thorough and consistent knowledge and application of our WoW.
• Stay focused with a positive outlook, demonstrate rigour and brilliant execution.

Shape the Future

• Applies root cause and data driven analysis to support the development of impactful business insights and efficiency opportunities.

Inspire Through Purpose

• Role model the Diageo values and culture (especially in relation to standards of controls and compliance) and demonstrate high standards of personal integrity to inspire others.
• Build and sustain trust with key business partners.

Invest in Talent

• Develop and apply self-awareness. Leverage strengths within GAR and the wider business and have humility to be open to ideas and learnings from others.
• Grow both functional and leadership capability and experience.

Work experience: 3-5 years

The role is responsible for handling the unit finance & account operations of multiple third party owned manufacturing operations of Diageo India and includes activities around fund management, vendor management, month-end closures/ reporting, supporting in audits, tracking cost sheets, and ensuring SOX compliance:

• Support business and operation team in all finance matters and periodic Operational reviews.
• Responsible for insight building and managing & monitoring Make productivity initiatives of the unit.
• Lead the Quarterly Financial Review with Make Finance Cohort Lead.
• Support Make Cohort Lead and Procurement team in rate fixation with 3P through cost sheet validations and developing negotiation strategy.
• Oversight over vendor payment/ reconciliation process which includes GRN, bill booking, payment processing and reconciliations which are managed by Unit team and Share services.
• Responsible for monitoring operation wastages and cost sheet components and driving efficiencies and optimizing costs.
• Participate in TB / Balance Sheet review process anchored by FC Tower and drive all actions due from Plant Finance BPs as per agreed timelines.
• Ensure necessary entries for amortization, label registrations, license fees and market bottle incentives are made on the system.
• Ensure release of daily PO claims.
• Lead governance over Capex processes and manage review of projects.
• Coordinate MIS reports on manufacturing, inventory, SLOB, monthly PV & pending C&F forms and report to the HO periodically.
• Support in statutory audits, tax audits and internal audit and implementation.
• Support in preparation of the unit budget.
• Anchor the financial control environment in units and assist in Sox / IFC audits.
• Support in the creation and implementation of effective governance, compliance and risk management frameworks across USL to drive holistic performance and maintain reputation
• Ensure pro-active input into preventative actions to address key business risks
• Support in resolution of issues and proactively create an environment where risk is avoided
• Champion the embedding of a compliance culture within USL

Location: Currently Work from home, soon office in Hyderabad

Nayi Disha is progressive non-profit that leverages technology and works a life-long partner for families affected by Autism and other developmental disabilities. Since our inception in 2015, we have established ourselves as a credible resource for families and reached over 2,50,000 people across the country. With (IDD), building a strong growing community of 16,500+ families.

Primary Responsibilities

• Create informative press releases, newsletters, and related branding materials.

• Plan, develop and implement an effective digital strategy and marketing campaigns (organic and paid) across various online channels like Facebook, Twitter, LinkedIn, Instagram, SMS, and Emails to reach parents, caregivers, well-wishers and donors.

• Envision and implement strategic roadmap to reach target parent segment in smaller towns and cities.

• Strategize and execute marketing on social media by managing budgets, monitoring spends, analysing returns and highlighting variances.

• Lead SEO efforts with the help of vendors and volunteers with the aim to increase platform rankings across search engines.

• Launch and execute campaigns and promotional events to increase the uptake of Nayi Disha platform and helpline served in tier 2/3 cities of India

• Liaison with other teams to support their initiatives through online efforts.

• Actively find and nurture relationships with influencers and promoters to help Nayi Disha’s online family and increase reach to target parent segment.

• Increase engagement with parent community through online live events across channels.

• Effectively manage impact of various activities and work as part of the M&E team.

• Conduct information and awareness sessions about Nayi Disha for parents, corporate and other stakeholders.

• Track, measure, analyse and report out key metrics to assess the impact of our social media initiatives and campaigns

• Monitor & supervise all aspects of internal & external communication  

Desired Profile

• Masters / Bachelor's degree in communications, marketing, sales, business or related fields.

• Relevant experience of 5+ years - preferably with non-profit organization on outreach. activities.

• Strong understanding and experience of Digital Media marketing

• Prior experience in intellectual/ developmental disabilities domain will be an added advantage

• Stakeholder Management, ability to network and pursue relationships • Immaculate verbal & written English, excellent communicator

• Ability to work with other team members in a seamless manner

• Self-starter with ability to set priorities and multitask and handle multiple projects 

Leading IT company has the role is to support operations with various technical requirements. 

Below are the support skills that are required. 

Requirement:
Education: Minimum graduation 
Experience: Minimum 2 years 

Leading IT company has the role is to support operations with various technical requirements. 

Below are the support skills that are required. 

Requirement:
Education: Minimum graduation 
Experience: Minimum 2 years 

We are looking for a hard-working worker (ITI ) to assist in manufacturing. The Production Worker's responsibilities include keeping the production area clean and strictly following health and safety guidelines.

To succeed as a production worker, you should be able to work on the production line consistently and accurately. An outstanding production worker should be able to maintain production standards and work towards improving productivity without compromising quality.

Location: Pondicherry and  Chiplun(Maharastra)

Education: ITI any trade 

Disability:  Muscular dystrophy or Low hearing

Schedule/undertake periodic maintenance on all electrical equipment/components/installations.

Troubleshoot machine breakdowns & provide preventive maintenance services.

Fix/maintain lighting/machinery fixtures/fittings/machines. 

The workplace environment would be fast-paced and best suited for self-motivated, flexible people with a bias towards execution and a constant hunger for learning.

Location: Gandhidham, Gujarat

Education: ITI-Fitter/Electrical/Instrumentation

Disability:  Muscular dystrophy or Low hearing