Technical Support Associate – Claims Processing
0–1 years
Mumbai, Mumbai City
Not Specified
Low Vision, Locomotor Disability, Dwarfism, Mental Illness, Cerebral Palsy, Specific Learning Disabilities, Muscular Dystrophy, Acid Attack Victim, Parkinson's disease, Multiple Sclerosis, Thalassemia, Hemophilia, Sickle Cell disease
Customer service & Operations
Information Technology (IT) and IT Services
Bachelors
Job Description
Atypical Advantage in coordination with Wipro are currently hiring for the position of Technical Support Associate – Claims Processing.
About Wipro:
Wipro is a leading technology services and consulting company helping organizations with digital transformation, technology solutions, and business operations across the globe.
Role: Technical Support Associate (Claims Processing)
Location: Airoli, Mumbai
Employment Type: Full-time
Salary: 15k net take home per month (FRESHERS only)
Role Overview:
The role involves providing technical and process support to clients, resolving customer queries, managing transactions, and ensuring timely resolution as per defined quality and service standards.
Key Responsibilities:
- Handle customer queries through calls and/or emails in a professional manner
- Understand customer concerns, troubleshoot issues, and provide appropriate solutions
- Process and manage transactions while maintaining accuracy and quality standards
- Record, track, and update customer interactions and resolutions
- Follow defined processes and meet service-level expectations
- Maintain knowledge of products, processes, and updates through regular training
- Escalate complex issues to the relevant teams when required
Required Skills & Qualifications:
- Experience/knowledge in Claims Processing
- Good communication skills (written and verbal)
- Customer service orientation with problem-solving ability
- Ability to follow processes and maintain quality standards
- Basic understanding of computer systems and tools
Performance Expectations:
- Timely resolution of customer cases
- Adherence to process and quality guidelines
- Maintaining productivity and service excellence
