Telesales Executive – Ecommerce Solutions (ECS)

Job Description : Telesales Executive – Ecommerce Solutions (ECS)
Function: Sales (Inside Sales / Telesales)
Location: Mumbai, India
Employment Type: Full-time

Role Purpose
The Telesales Executive – Ecommerce Solutions (ECS) supports national ECS growth by acquiring and activating SME exporters and marketplace sellers through structured
outbound engagement. The role focuses on high-volume outreach, efficient onboarding, and repeat shipment activation and enabling scale.

Key Accountabilities & Responsibilities
Lead Engagement & Conversion
 Conduct outbound calls and virtual engagements with SME exporters, marketplace sellers, and prospective ECS customers.
 Qualify leads and convert them into onboarded ECS customers.
 Support national ECS campaigns and marketplace-driven onboarding initiatives.
Customer Onboarding & Activation
 Guide customers through account setup, documentation requirements, and first- shipment readiness.
 Support customers during their initial shipping cycles to ensure repeat usage.
 Coordinate with Operations and Customer Service to resolve onboarding-related queries quickly.
Volume Development & Account Nurturing
 Drive consistent shipment volumes from long-tail customers through follow-ups and structured engagement.
 Monitor customer activity and proactively re-engage dormant or low-activity accounts.
 Escalate higher-potential customers to BDMs where appropriate.
Reporting & Process Discipline
 Maintain accurate records of calls, onboarded customers, and active shippers.
 Track conversion ratios and performance metrics in line with ECS targets.
 Adhere to DGF sales governance, compliance, and reporting standards.
Experience & Background
 2–4 years of experience in telesales, inside sales, or customer acquisition roles.  Prior experience in logistics, courier, eCommerce platforms, or export-related services preferred.
 Exposure to engaging with SMEs or small business owners is a strong advantage.
Functional & Behavioural Competencies
 Strong verbal communication and negotiation skills.
 Ability to operate in a high-volume, metrics-driven sales environment.
 Customer-centric mindset with strong follow-through.
 Organized, detail-oriented, and process-compliant.
 Comfortable working with CRM systems and structured reporting.