Associate – Student Success
2–4 years
Bangalore, Mumbai
Not Specified
Low Vision, Locomotor Disability, Dwarfism, Intellectual Disability, Muscular Dystrophy
Customer service & Operations
Education and Training
Bachelors
Job Description
Role: Associate – Student Success
Budget: Up to 5 LPA
Location: Bangalore / Mumbai
Function: Delivery
Role Overview:
We are looking for a candidate to handle learner queries via voice calls. The role requires strong communication, problem-solving, and teamwork skills. Experience with ticketing platforms like Freshdesk and Salesforce will be preferred. Candidate should be customer-centric and comfortable working in a fast-paced environment.
Key Responsibilities:
• Handle inbound and outbound email & voice support for learners
• Resolve learner queries with empathy and solution-oriented approach
• Escalate complaints to relevant internal teams when required
• Build trust-based relationships through professional communication
• Provide accurate information using tools and internal systems
• Meet targets related to calls and ticket resolution
• Ensure timely follow-up until query closure
• Adhere to SLAs and company policies
Skill Set Requirements:
- Strong verbal and written communication skills.
- Team player with the ability to perform in a dynamic and high-pressure environment.
- Proactive and detail-oriented with strong organizational skills.
- Ability to adapt to constant process and operational changes.
- Commitment to TAT-based closures and learner satisfaction.
Preferred Tools Exposure:
- Ticketing platforms: Freshdesk, Salesforce, etc.
- Calling tools: Tata Cloud, Ameyo, or Smartflo.
