Executive – HRO

The purpose of this role is to provide technical and process support to clients by resolving their queries through calls or emails and ensuring all issues are handled within the defined service timelines.

Key Responsibilities:

• Handle client queries received through calls and emails in a professional and courteous manner.
• Understand the client’s issue, diagnose the problem, and provide step-by-step solutions.
• Record and track all client requests, issues, and resolutions in the system.
• Follow standard processes and procedures while resolving client issues.
• Escalate complex or unresolved issues to the Team Leader when required.
• Maintain proper documentation of customer interactions and troubleshooting steps.
• Use internal knowledge bases and help documents to resolve queries quickly.
• Provide guidance to clients on how to use the product or service effectively.
• Ensure all queries are resolved within the defined Service Level Agreements (SLAs).
• Follow up with clients when necessary to ensure their issues are resolved.

Additional Expectations:

• Maintain good customer service and communication skills.
• Participate in training sessions to stay updated on product features and process updates.
• Maintain productivity and quality standards as defined by the organization.

Experience Required: 1-3 years

Location- Bangalore

Skill Requirement: Experience in HRO (Human Resource Outsourcing) support or related client support roles.