Senior Functional Consultant

POSITION PURPOSE:
The Senior Functional Consultant – D365 is a key member of the global Finance systems support team. This role is taking
leadership of the functional aspects of Microsoft Dynamics 365 Finance and Operations (D365) and works closely with the
business stakeholders to drive product improvements and optimization. Specific goals for improvements include enhancing
consistency, productivity, and efficiency across the Intrepid global finance systems community. Additionally, this position
provides in-house specialized product support within the global Finance Systems support team.

QUALIFICATIONS AND EXPERIENCE
Must have:
• Degree in Information Systems or Accounting
• Experience working within an organization in a support function. Providing in-house expertise on product development and optimization.
• Expertise in Microsoft Dynamics 365 Finance and Operations with direct experience in configuration.
• Over 7 years of experience as a Functional consultant across different clients or organizations
• Demonstrate a track record of successfully configuring D365 and solving complex problems
• Certifications: MB-300 and MB-310 (Microsoft Dynamics 365: Finance and Operations Functional Consultant Associate)
• Prior experience in at least two D365 implementations

Nice to have:
• Experience with application support models, ideally within the finance domain
• Techno functional or Solution expertise a bonus (Certification: Exam MB-700, certification: Exam MB-500)

OTHER SKILLS AND ATTRIBUTES REQUIRED FOR THE ROLE
• Ability to be hands on, and work directly on the business problem to implement functional solutions
• Must show independent initiative to take charge of outcomes
• Demonstrate leadership experience of a small team
• Good English proficiency, and good communicator to work directly with stakeholders
• Strong organizational skills and ability to multi-task across different projects and business areas
• Capacity to thrive in a flexible and dynamic environment, adapting easily to change
• Support for Intrepid Travel’s Purpose Beyond Profit ethos
• Understands the reciprocal nature of speed and governance.
• Understanding of and support for Intrepid Travel’s Purpose Beyond Profit ethos
• Clear alignment with Intrepid Travel’s values (Real, Impactful, Ambitious, Together)

ACCOUNTABILITIES AND MEASUREMENTS
D365 Enhancements and improvements
 Lead the D365 pipeline for functional improvement initiatives, leveraging user feedback and identified gaps to design and implement solutions.
 Review upcoming changes from new organizational systems that necessitate specific D365 projects or system modifications.
 Implement best practices in change management, including:
o Facilitate sessions with end users to compile Business Requirements Documents.
o Conduct playback sessions with users.
o Utilize your expertise to implement best practice D365 solutions.
o Document changes in functional specification documents (both configuration and customization).
o Break down work into tasks and activities.
o Develop action plans and timelines for implementation.
o Collaborate with consultants for any required delivery for technical modifications
o Provide training, documentation, and guidance for delivered enhancements.
o Deliver solutions in a controlled manner.
 Embed best practices in the team for change management.
 Understand performance optimization techniques in Dynamics 365, such as indexing, optimizing workflows, and using data management tools.

D365 Incident Management
 Provide guidance to the Functional consultant D365 for any Level 3 application support incidents. Upon rectification undertake root cause analysis.

D365 Upgrades and system performance
 Oversee the D365 product roadmap for Intrepid, evaluating future release updates for features and best practice improvements applicable to Intrepid.
 Develop expertise in D365 release management, including LCS and feature updates.
 Conduct proactive monitoring within the D365 system to ensure seamless integration functionality.

D365 new entity setup and M&A activities 
 Lead data migration activities for the team, including planning tasks and coordination.
 Oversee the management of the gold environment, ensuring adherence to best practices.

Other Duties as directed 
 Adhoc project related duties as directed
 Work within a team environment