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NIDHI MOHAN

NIDHI MOHAN

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Operations Customer Care Customer Experience back-end Networking and Relationship Management Marketing Client Retention customer satisfaction back end operations operations management dispute management quality monitoring

Nidhi carries experience of over 12 years into diverse roles and industries, determining her flexibility, adaptability and inter- personal skills. In her prior roles, she had been pivotal in synergizing Operations and Customer Experience by means of strategic thinking and implementation, ensuring th... See More

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Noida
Uttar Pradesh
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Short Bio

Nidhi carries experience of over 12 years into diverse roles and industries, determining her flexibility, adaptability and inter- personal skills. In her prior roles, she had been pivotal in synergizing Operations and Customer Experience by means of strategic thinking and implementation, ensuring the delivery of sustainable results and maintaining quality standards. She has served as a medium to bridge the gap between Operations & C-Sat, with due diligence and agility. Now, her prime focus is on Customer Experience/ Satisfaction and Back-end Operations, owing to her mobility disability. Her core competencies include Operations, Customer Experience and Satisfaction, Dispute management and Resolution, Client Servicing and Quality Monitoring.

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Operations Customer Care Customer Experience back-end Networking and Relationship Management Marketing Client Retention customer satisfaction back end operations operations management dispute management quality monitoring

Disability

Locomotor Disability

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