Vibhut Jadhav
I am a professional with over 16 years of cumulative experience primarily in the ITES domain encompassing Solution delivery, Service-Desk mgmt., Incident mgmt., Change mgmt., Problem mgmt., Project mgmt., Transition mgmt., conducting product/process training's, and development across diverse... See More
Short Bio
I am a professional with over 16 years of cumulative experience primarily in the ITES domain encompassing Solution delivery, Service-Desk mgmt., Incident mgmt., Change mgmt., Problem mgmt., Project mgmt., Transition mgmt., conducting product/process training's, and development across diverse organizations. • Adept at the implementation of industry best practices & other process improvement initiatives aimed at rendering qualitative service delivery. Ensuring the smooth transition of the IT Service-Desk from one site to another by designing/creating Transition plan, WBS, Work packages and defining crystal clear activities. Ensuring that all the processes used by the service desk are thoroughly documented, audited and regularly improved as per ITIL standards. • Drafted parts of RFP, RFI, RFQ and BCP plan. Created SD checklist prior to go-live. Completed PMP course. Good with all Triage levels (emergent, urgent, not urgent). • Responsible for SLA/OLA/KPI, due diligence, shift planning/roaster and Attrition mgmt. I was a member of internal CAB team. Conducted technical round of interviews for Candidates across geographies. • Skilled in streamlining internal & external reporting processes and implementing the latest practices/automation in the project, Hands-on experience on MS-project tool. Record of accomplishment of success in resolving critical technical issues. • Proficient in interacting with the client and rendering customized solutions. • Result-oriented leader and a team player with team building, CI/CD activities.
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Disability
Locomotor Disability
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